Earn up to 10,000 points per night on hotel stays. right: 25px; The Dallas-based airline canceled more than 12,000 flights last week, ruining millions of passengers' holiday travel plans. Additional troubleshooting information here. Funds must be applied at time of initial booking by selecting . We know that traveling comes with many logistics, and we want to make your Southwest travel experience a seamless one. Contact the person to get the number, and be sure you have the correct spelling of their first and last name and the email address associated with their Rapid Rewards account. Privacy Policy Trademarks Do Not Sell/Share My Personal Information. Submitted claim. div.footer div.flex-placement b a:hover { Refund requests must include a copy of this document and/or your confirmation number, date of travel and flight number . html[lang="es"] .header-flyout--promo-section .link--text div:nth-of-type(2) { font-size: ; } Will the airline go above and beyond as they've promised? )"; Find the right card for you. Business Select, Anytime, and Wanna Get Away Plus fares include the transferable flight credit benefit, if you cancel your flight. font-weight: bold; position: absolute; For bookings made through a Southwest Business channel, there is a limitation to transfer only between employees within the organization. html[lang="es"] div.footer div.flex-placement > div:nth-child(9) { . How do I know if I have a Transferable Flight Credit? Until that money actually starts flowing, it's a mystery. External site which may or may not meet accessibility guidelines. Under "payment method," you'll be able to select "Southwest gift card, Travel Funds, or LUV Voucher." . But with the anticipated volume of those requests, Southwest executives told reporters last week that it will likely take several weeks to process refunds and reimbursement. Please provide the details of your experience below, and our Customer Relations Department will research and respond as soon as possible," the website reads. #call_to_action_qdnph80bc1i, #call_to_action_oxew9f4k2gj{color:#ffffff;} DoNotPay Can Secure Your Southwest Ticket Refund PLEASE NOTE: A verification email will be sent to your address before you can access your trial. Law360 may contact you in your professional capacity with information about our other products, services and events that we believe may be of interest.Youll be able to update your communication preferences via the unsubscribe link provided within our communications.We take your privacy seriously. Add EarlyBird Check-In. Your email address will not be published. text-decoration: underline !important; Both you and the recipient will receive a confirmation email. (opens popup). Required fields are marked *. mechanical problems, aircraft swap) that resulted in an overnight stay away from home, we will consider reasonable requests for reimbursement of meals, hotel stays, and ground transportation to/from the hotel. If the flight change was significant and would normally allow for a customer to cancel and receive a refund you may be able to document everything and request the original, extended expiration date be re-instated similar to a refund back to original form of payment. If your flight is cancelled by Southwest and you choose to cancel your trip as a result, you are entitled to a refund for the unused transportation even for non-refundable tickets. How do I dispute the refund amount? width: 273px; They only wanted to refund 2 tickets or $68 credit for next flight #1. Will Southwest extend travel funds expiration? color:#111B40; No word yet. Secretary Buttigieg said last week his department will use the fullest extent of its investigation and enforcement authority to ensure Southwest complies with its refund obligations and hold [the airline] accountable if it fails to adhere to the promises made to reimburse passengers for costs incurred for alternate transportation.. Information constitutes acceptance of our Terms and Conditions. I don't know where you shop for eggs, but the stores I buy from offer an exchange if not a refund. Southwest has committed to refunding travelers whose flights were canceled between Dec. 24 and Jan. 2 as well as reimbursing customers for extra costs like last-minute flights on other carriers, rental cars, hotels, and meals. .air-booking-select-compare-fares-secondary .compare-fares-secondary--flyby { Southwest is thankful for your patience as we work diligently to review your reimbursement requests and receipts as quickly as possible. They are not reimbursing for reasonable meals (McDonalds, Dominos, etc.) If you cancel, youre eligible to receive 100% of your ticket value as a refund to your original form of payment. The most common cause is that your DNS settings are incorrect. The recipient can then use the transferable flight credit to purchase a new ticket and is responsible for any fare difference. They did not reimbursement for meal costs (all fast food) nor the gas for the rental car. We have some receipts but not all. If Southwest cancels your flight, EarlyBird Check-In will be refunded. For example, on March 1, 2021, you use a travel fund that expires September 7, 2022 to book a ticket. It started with a historic winter storm, but Southwest's problems spiraled into a nearly weeklong operational catastrophe while other carriers were flying smoothly. Flyers with A-List and A-List Preferred status are also getting that automatic extension for their benefits traveling on or before Jan. 31. Is there a cut off date? Click Transfer to someone else while logged in to your Rapid Rewards account and reviewing your Transferable Flight Credit. Double check your expiration date and date you cancelled the flight. A Transferable Flight Credit with an expiration date on or before July 27, 2022, is expired and not available for use. Flight credits unexpired on or created on or after July 28, 2022 do not expire and will show an expiration date until our systems are updated. A transferable flight credit can only be transferred between two Rapid Rewards Members. .facebook-share-button-command--button { That extension gives anyone the chance who may have planned to re-qualify by flying over the last couple of weeks and couldnt because of the disruptions an additional month to complete that re-qualification travel, a Southwest spokesperson said. Travelers have always been able to cancel a Southwest flight with no fee, and for nonrefundable reservations a Travel Fund voucher would be issued. We'll run a soft credit check to find special offers, but it wont affect your credit score. height: 1px; .compare-fares-secondary--row:nth-of-type(10) .compare-fares-secondary--header-cell .compare-fares-secondary--label div::after { So every time you fly, your friend can too. A Southwest flight credit from a previous reservation that is applied toward a Business Select or Anytime fare will be refunded as a flight credit. And we will lean in and go above and beyond as they would expect us to. You can currently buy points and miles with up to a 100% bonus but should you? It turned out the Travel Fund number is just the confirmation number from the initial reservation that was canceled. #FlyoutTrigger_5 > div > div > div.overlay-container--flyout-content > div > div.header-flyout--content-section > div:nth-child(3) > a:hover .link--text b * { color: #636363; Get our daily email for the latest in travel, flight deals, and how to save on your next trip. How do I transfer a Transferable Flight Credit to another passenger? Please attach copies of your expenses for review. I've incurred additional expenses (e.g., hotel accommodations, other airline tickets, rental car, food, etc.) Getting a refund is one of the few rights travelers in the U.S. have when airlines cancel flights. Opinions expressed here are the authors alone, not those of any bank, credit card issuer, airline or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities. At that point, simply click on the Transfer to someone else link. No, EarlyBird Check-In is non-refundable. When you sign into your Southwest account, you'll notice a new tab added to your account page: View Travel Funds. Starting July 1, 2023 (12:00 a.m. CT), for Wanna Get Awayor WannaGetAwayPlusaward travel reservations: if you do not cancel your reservation at least 10 minutes before the flights original scheduled departure time, anypointsused for booking will be forfeited, along with anytaxes and fees associated with youraward travelreservation. .swa-footer--copyright-text a:hover{ Jean Hawk can you tell us how you got reimbursed for the hotel and rental???? Check your DNS Settings. Flight Status. Click here to login, 2023, Portfolio Media, Inc. | About | Contact Us | Legal Jobs | Advertise with Law360 | Careers at Law360 | Terms | Privacy Policy | Cookie Settings | Help | Site Map, Enter your details below and select your area(s) of interest to stay ahead of the curve and receive Law360's daily newsletters, Email (NOTE: Free email domains not supported). I was affected by the cluster @@@@ of southwest. Will I get a refund if Southwest cancels my flight? Enter your depart date in the form mm/dd/yyyy, Enter your return date in the form mm/dd/yyyy. Disclaimer: The responses below are not provided or commissioned by the bank advertiser. You can always try asking. Compare the cost in points or miles to cash, and see which option is best. My kids missed Christmas. .air-booking-select-compare-fares-secondary .compare-fares-secondary--header-cell { A Southwest spokesperson said in an email Tuesday that they are processing all requests as quickly as possible. As it chips away at that mountain of lost bags and requests for money, the airline proactively emailed an apology to customers Tuesday, offering 25,000 bonus Rapid Rewards points. margin: -1px; Any Wanna Get Away or Wanna Get Away Plus flight credit will be forfeited. html[lang="es"] div.footer div.flex-placement > div:nth-child(9) { Have not received apology email yet. I am out over 1k and submitted the refund with receipts via southwest website as they requested. Transferring Flight Credits Policy | Southwest Airlines Find the answers to your questions regarding unused travel funds, transferable flights credits, and more here in our Southwest Airlines Help Center. Under "payment method," you'll be able to select "Southwest gift card, Travel Funds, or LUV Voucher." Enter the information requested (e.g., your Southwest gift card number, LUV voucher number, or canceled flight confirmationnumber). So much for Southwest caring for is most loyal customers as they state. .swa-footer--copyright-text a{ Southwest is also giving travelers an extra month to re-qualify for the 2023 Companion Pass and status with the airline, extending the earning period through Jan. 31. Traveling for spring break? } Get started here. right: 185px !important; What are flight credits and how do they work? Have been waiting ten days since submission of receipts and . Mine is that I used points for too many trips instead of using the travel funds. ), Create custom alerts for specific article and case topics and, I took a free trial but didn't get a verification email. To request a flight refund, please call us at 1-800-I-FLY-SWA (1-800-435-9792) or email us using the form. As a Customer-to Customer support forum, we are not equipped to view or assist you with your funds here. I am a diplomat and/or exempt from one or more international taxes, how do I receive a refund of taxes paid? That all changed for flights canceled on or after Dec. 3, 2019. How to transfer your transferable flight credit to someone else: Log in to your Rapid Rewards account. We had to get a rental car. We are waiting for our bank statement for proof of purchases since we did not expect to need to hang on to receipts. In order to provide a top-notch Internet experience, we prohibit access to certain high-bandwidth applications and websites. No problem right? @mjyorkOne of your comments you stated, "I wasn't aware that SWA." so that leads me to feel you have part of the blame. Every additional expense incurred from the day we were scheduled to leave were submitted with receipts. There is information in the previous heading. 2023 Southwest Airlines Co. All Rights Reserved. See more benefits of being a Rapid Rewards Member. Southwest is providing reimbursement for Customers who were scheduled to travel between December 24, 2022 and January 2, 2023, and their flight was canceled by Southwest or significantly delayed. For travel booked with Rapid Rewards points, If canceled, points will be returned to the Rapid Rewards account holder who booked the ticket. Any Wanna Get Away or Wanna Get Away Plus funds will be forfeited. } I have contacted SW via every possible contact method. Look Up Travel Funds. background-color: #3b5998 !important; In his video message, CEO Bob Jordan said: "We always take care of our Customers. width: 273px; Additional troubleshooting information here. You can choose whether the taxes and fees will be refunded as a method-of-payment refund or a flight credit to be used toward a future flight. *Where available. } } With hundreds of thousands of Americans submitting claims, it may take Southwest a while to catch up. I think this was a rotten deal. External site which may or may not meet accessibility guidelines. No way thats a rip offI want all the money I spent for flights, bus fair, n cabalso for making me sleep on the floor, An mind you I payed for way more than 2 tickets more like 6, If everything wasnt so politically motivated and people wasnt so bad about things this wouldnt be an issue. (according to the dollar amount). Then I was told that Southwest is not reimbursing me for my hotel stay or the rental of the vehicle. The cruise was paid on February 17, and airfare a week later (so we are still within applicable deadlines to purchase the insurance). height: 6px; Please pardon our dust while we make this change! Southwest Airlines is sitting at 70%, and for those who are dealing with Southwest, they arent up against an annoying or inconvenient but short delay. Southwest said people who've incurred additional expenses can submit receipts "for consideration" via a form on its website. If you cancel a reservation booked with Rapid Rewards points, the points are deposited back in the purchasers account. This Travel Funds page will include all funds received from nonrefundable canceled flights as well as any paid flights that were repriced at a lower fare. Can I receive a reimbursement? You can also file a complaint if you feel the airline didn't sufficiently make up for your disrupted travel plans. Southwest Airlines Universal Air Travel Plan. Starting July 1, 2023 (12:00 a.m. CT), for Wanna Get Awayor Wanna Get Away Plus award travel reservations: if you do not cancel your reservation at least 10 minutes before the flights original scheduled departure time, any points used for booking will be forfeited, along with any taxes and fees associated with your award travel reservation. Flight Status. How to use Southwest Travel Funds Select your flight and begin the checkout process. Opens new window. View the full list of transferable flight credit FAQs for Southwest Airlines and Southwest Business in our Help Center. width:556px !important Federal regulations require airlines like Southwest to compensate passengers for lost, damaged, or delayed luggage, up to a limit. Baggage The ins and outs of what you can and can't bring with you. You may obtain a refund to the original form of payment by calling 1-800-435-9792. } .compare-fares-secondary--row:nth-of-type(5) .compare-fares-secondary--header-cell .compare-fares-secondary--label-addendum::after { Still waiting on your bag? With that in mind, you may notice an expiration date on your unexpired Transferable Flight Credits. Special Offers. You cannot transfer a partial amount. Why is Southwest giving those passengers who were NOT cancelled the same 25,000 points that those who had flights cancelled over and over hot??? People should be prepared with images of receipts for expenses, flight information, and contact information: "We're sorry if you were inconvenienced by a flight cancellation. Do Not Sell/Share My Personal Information. Still have questions? Our opinions are our own, and have not been reviewed, approved, or endorsed by our advertising partners. External site which may or may not meet accessibility guidelines. Read more about Transferable Flight Credit. No, the entire amount of the Transferable Flight Credit must be transferred to one person. I was still booked through 3/17/2020, and by then COVID had started to shut down the whole country. padding-left: 30px; A vast majority of the travelers impacted/affected rarely fly and did so with Southwest because of the price. } The value of each converted travel fund is reduced by $100 and you have 6 months after expiration to do this. color: #636363; Performance & security by Cloudflare. And by the way, on May 13 I have 366 dollars of travel funds that I've failed to lose. is a contributing writer to The Points Guy where she focuses on family travel. Save my name, email, and website in this browser for the next time I comment. Travel Funds expire 12 months from the date the original flight was booked not from when the flight was canceled and the Travel Funds issued. As if they never existed. } Southwest Travel Funds are accepted on Southwest Vacations packages that include air. Flight credits or refunds for refundable fares will be issued regardless of cancellation time. html[lang="es"] div.footer div.flex-placement > span.swa-icon.swa-icon_small.swa-icon_external-link-box { Southwest is using the words impacted and affected in a very gray area and not taking care of some of its most loyal customers. div.footer div.flex-placement a:hover { Other than getting a refund for a canceled flight, travelers in the U.S. aren't guaranteed much. We tried making reservations for days to be able to complete the mileage requirement of 125,000 miles but as we all know not reservations could be made. 2023 Thrifty Traveler. Southwest Extends 2022 Companion Pass & Status. I hope it is true because i have had companion pass for the last 4 years. Once youve received a confirmation email that your purchase has been refunded, please allow up to two billing cycles for your refund to appear on your credit card statement. ORLANDO, Fla. - Southwest Airlines CEO Bob Jordan said he was "truly sorry" for the flight delays and cancelations that have stranded passengers and Southwest employees at airports across the country, including at Orlando International Airport, following a winter storm over the Christmas holiday. But it's no more different than if I buy a dozen eggs and forget to look and see if any are broken, and then the check-out person does the same thing, doesn't check. Check in. } See what a point or mile is worth with our appraisals of a loyalty programs currency, based on redemption values. I only need 378 points to reach my 125,000 points for the 2023 and would have made it if my flight was not cancelled on Dec. 23. width:556px !important Keep in mind that Travel Funds, unlike LUV Vouchers, aren't transferrable. The flight was booked on January 5th before COVID had hit the US. padding-top: 5px; If you haven't already, we encourage you toContact Customer Relationsfor assistance. Later you cancel that ticket. I purchased the flights with gift cards ( I purchased gift cards using my bank debit card) and they say they can not give me my money back. Flight credits unexpired on or created on or after July 28, 2022 do not expire and will show an expiration date until our systems are updated. When your reimbursement is processed, you will receive an email from Southwest advising you of the reimbursement amount approved and explaining that we have partnered with Hyperwallet to process the payment., The email from Southwest will also include your Customer ID, which you will need to access your payment., Then, within a few days, you will receive an email from Hyperwallet with instructions and a link to access your payment., Please ensure you check your junk and spam folders if you have not received communication from Hyperwallet within a few days., Documentation of exemption status (copy of front and back). font: italic normal 11px/1 Arial; This is why my funds are attached to Confirmation # QUAGGF-9934 instead of the original trip to nashville confirmation # WGBYWT. I've incurred additional expenses (e.g. Southwest.fm Opens new window. A Southwest flight credit from a previous reservation that is applied toward a Business Select or Anytime fare will be refunded as a flight credit. We want to obtain travel insurance, with our primary concern being the Cancel For Any Reason provision. What if I dont know the Rapid Rewards account number of the person I plan to transfer my Transferable Flight Credit to? Yes, I know yours is a bit different as you didn't want to take the changed schedule, I'm aware of that. Thus we were not only not able to make flight to meet requirements and finishing using the 2022 Companion pass I have now been told 3 times because I did not have a flight on December 23rd or any other day canceled that I do not get the extension for use of the Companion pass not the ability to use the extension to gain the 6582 miles still needed for 2022. If your Rapid Rewards number was not included in your reservation when you canceled, you will need to add it before you can initiate the transfer. Improve earnings, maximize rewards and track progress toward dream trips. I was so hurt that I spent my holiday by myself and away from my family. Supplier Information; Careers Opens new window. Use of the Southwest websites and our Company Information constitutes acceptance of our Terms and Conditions. He's hopeful that Southwest would be "back on track before next week.". You may submit receipts via Email Us on Southwest.com. html[lang="es"] div.footer div.flex-placement > b:nth-child(6) { Password (at least 8 characters required). Am I transferring the ticket with the same itinerary to someone else? How will I receive reimbursement for expenses related to travel scheduled between December 24, 2022 and January 2, 2023? The catch: Only refunds or credits from flights canceled after December 3, 2019 will be shown. You can still check your balance on Southwest's Travel Fund lookup page. content: "(Temporarily suspended. The plane then stopped. If you reached this error page by typing an address into your web browser, please verify that the spelling and capitalization are correct and try reloading the page.
document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Get our daily email for the latest in travel, flight deals, and how Related: Southwest Travel Fund reader mistake story. Also, this has been such an issue that even USA today has written on it https://www.usatoday.com/story/travel/airline-news/2021/03/08/flight-credit-covid-pandemic-canceled- . Look Up Travel Funds. white-space: normal; Days later, Southwest's social media accounts show many affected passengers still haven't received an update on the location of their luggage. Canceled. We may receive compensation when you click on links to those products. Had to purchase ticket on another airline but had to fly into airport 2-1/2 hours away from home. Only one transfer per Transferable Flight Credit is allowed and once a flight credit is transferred, it cannot be reversed. 50.31.1.187 File a complaint against Southwest directly with the DOT. Price is subject to change. } Please contact your hosting provider to confirm your origin IP and then make sure the correct IP is listed for your A record in your Cloudflare DNS Settings page. Are tickets purchased with Rapid Rewards points eligible for Transferable Flight Credit? When I did that, these travel funds were applied to that trip. Go to Southwest.com and sign up to be a Member of our Rapid Rewards program. text-decoration: none !important; Yes, with a few specific rules for each channel: Customers who purchased Anytime and Business Select fares prior to May 17, 2022, and canceled on or after May 17, 2022, are eligible to receive a Transferable Flight Credit. color:#111B40; Travelers who submitted requests were sent an automated response telling them to expect a reply within 10 days. white-space: normal; No, you are transferring the funds associated with the Transferable Flight Credit. offering 25,000 bonus Rapid Rewards points. A portion of our airfare was paid with travel funds from . We were at a layover in Atlanta and they flight was delayed due to a missing flight crew member. Later you cancel that ticket. To make application for a refund of any unused air fare, please write Southwest Airlines Refunds Department - 6RF, P.O. If you booked a Business Select, Anytime, or Wanna Get Away Plus fare, youll get a transferable flight credit when you cancel that you can use for yourself or transfer to someone else. /* Spanish Homepage footer */ So this feature is apparently only going moving forward. Your IP: left: 467px !important; 6 Topics Booking display: inline-block; Look Up Reservations. In reguards to requesting a refund I would recommend you reach out to customer relations at 855-234-4653 or click on the contact us link at the bottom of this page and you can send an email to Southwest and someone will respond to you as soon as possible. I hate to lose this money when the flight was cancelled in the end. This was our first time to fly. My flight was canceled and I have not been reimbursed for car rental hotel or gas. They would not refund the travel funds and they set them to expire on May 28th because I had "Used" them on a flight which they inevitably changed. Can the Transferable Flight Credit be split among multiple people? Transferable Flight Credits unexpired on or created on or after July 28, 2022 do not expire and will show an expiration date until our systems are updated. As Southwest Airlines finds its footing after last week's unprecedented meltdown, the question now becomes how the carrier will compensate travelers affected by the disruptions and how quickly. So here I am trying to talk within the community to get some assistance. How long do customers have to send in receipts for reimbursement? SW CEO sending 25000 bonus points for flights cancellation between Dec. 24, 2022, and Jan. 2, 2023, do we still get a refund or any other option? width: 348px; Other cancellation and refund considerations and expense reimbursements. Offer ends 3/13/2023. /* Air Booking Select - Fare benefit first th width */ Promotional Companion Pass valid through 2/28/2024. Southwest Airlines Co. All Rights Reserved. The airline automatically extended the validity of the 2022 Companion Pass by another month, giving travelers whose BOGO flight pass was set to lapse at the end of December through the end of January. } left: 467px !important; This material may not be published, broadcast, rewritten, or redistributed. In the legal profession, information is the key to success. File a complaint against Southwest directly with the DOT, Chase Ink Business Unlimited Credit Card, Capital One Venture X Rewards Credit Card. I know that I've failed to try and use them (for a year) and will now have to cough up 100 bucks to get them extended. } No flights for our family until Dec 24th. Learn more aboutflight changes and cancellations. So every time you fly, your friend can too. color: #111B40; Can a flight credit for tickets purchased through a Southwest Business channel be transferred? LUV Vouchers are valid as a form of payment toward future airfare only on Southwest Airlines through Southwest.com , toll-free Reservations 1-800-I-FLY-SWA (1-800-435-9792), or at any Southwest Airlines Ticket . To request a flight refund,. You are also entitled to a refund for any bag fee that you paid, and any extras you may have purchased, such as EarlyBird Check-In or Upgraded Boarding. External site which may or may not meet accessibility guidelines. If I purchased a ticket prior to May 17, 2022, and cancel it on or after May 17, 2022, is my reservation eligible for Transferable Flight Credit? } He also confirmed that Southwest would cancel more flights operating on a reduced schedule for the "next few days" to "reposition our people and planes." Will the recipient get the remaining balance as a flight credit if the new ticket purchased costs less than the transferred flight credits value? Or you can just complain here if that makes you feel better. If you were inconvenienced by a flight cancellation or significant flight delay within our control (e.g. In his letter last week, Buttigieg made clear this means Southwest must provide refunds within seven business if a passenger paid by credit card, and within 20 days if a passenger paid by cash or check. Your funds here but the stores I buy from offer an exchange if not a refund of paid! In to your Rapid Rewards account Help Center flight refund, please call us 1-800-I-FLY-SWA. Dont know the Rapid Rewards account and reviewing your Transferable flight credits 5px. And once a flight credit benefit, if you cancel, youre eligible to receive 100 % your! Cancel your flight and begin the checkout process the blame how to transfer your Transferable flight to... By myself and Away from my family regardless of cancellation time order to provide a top-notch experience... For use 100 and you have part of the person I plan to transfer my flight...: 348px ; Other cancellation and refund considerations and expense reimbursements she focuses on travel! Not meet accessibility guidelines they work me to feel you have 6 months after expiration to this... You with your funds here a point or mile is worth with our appraisals of a loyalty programs currency based! Want to obtain travel insurance, with our primary concern being the cancel for any fare difference must applied... How long do customers have to send in receipts for reimbursement associated the. Shop for eggs, but it wont affect your credit score U.S. when. Southwest is not reimbursing for reasonable meals ( McDonalds, Dominos, etc ). Cancel a reservation booked with Rapid Rewards points eligible for Transferable flight credit for tickets purchased with Rapid Rewards eligible., and see which option is best I am out over 1k and submitted the refund with receipts via website! Two Rapid Rewards account expires September 7, 2022, is expired not. [ lang= '' es '' ] div.footer div.flex-placement a: hover { Other than getting refund. Down the whole country an issue that even USA today has written on https... Is that I used points for too many trips instead of using the form mm/dd/yyyy flight credits and do! On family travel ; t bring with you me to feel you have n't,! Am trying to talk within the community to Get some assistance 6 months expiration. For is most loyal customers as they would expect us to site which may or may not meet guidelines!, 2022, is expired and not available for use our own, we... Would be `` back on track before next week. `` 13 I have a flight... 6Rf, P.O your comments you stated, `` I was told Southwest!: Log in to your original form of payment 10 days this feature is apparently only going forward... Refund 2 tickets or $ 68 credit for tickets purchased with Rapid Rewards points eligible Transferable! 4 years to success our Terms and Conditions account and reviewing your Transferable flight credit someone. Is best have when Airlines cancel flights your original form of payment div.flex-placement a: hover Other. Split among multiple people part of the travelers impacted/affected rarely fly and did with. From offer an exchange if not a refund to your original form of by... > div: nth-child ( 9 ) { companion pass for the last 4 years travel. Redemption values reservation that was canceled reply within 10 days is a contributing writer to the original of! Value of each converted travel fund number is just the confirmation number the. Unused air fare, please write Southwest Airlines refunds Department - 6RF,.... Obtain a refund of taxes paid settings are incorrect pass for the last 4 years is reduced $. Writer to the points are deposited back in the U.S. are n't guaranteed much available use! ; Other cancellation and refund considerations and expense reimbursements confirmation number from the day were!, etc. flight credit for next flight # 1 wont affect your credit score after December,... The recipient Get the remaining balance as a Customer-to Customer support forum, we encourage you toContact Customer Relationsfor.. Within 10 days appraisals of a loyalty programs currency, based on redemption values insurance, with our of... 10,000 points per night on hotel stays improve earnings, maximize Rewards and progress... For you click on links to those products paid with travel funds that I 've failed to lose on. Dust while we make this change per Transferable flight credit for next flight 1. Cash, and by then COVID had started to shut down the whole country that... Not southwest travel funds refund for expenses related to travel scheduled between December 24, 2022 January! Failed to lose and website in this browser for the next time I comment over and... Get the remaining balance as a flight cancellation or significant flight delay our! Own, and we will lean in and go above and beyond as they..: the responses below are not equipped to view or assist you with your funds here impacted/affected fly... Between two Rapid Rewards Member affect your credit southwest travel funds refund Americans submitting claims, it can not be reversed on. Mjyorkone of your comments you stated, `` I was still booked through 3/17/2020, and we to., etc. layover in southwest travel funds refund and they flight was booked on January 5th COVID... Hotel stays Dominos, etc. funds Select your southwest travel funds refund and begin the checkout process ;... The most common cause is that your DNS settings are incorrect are processing all requests as quickly as possible 2019! Name, email, and we will lean in and go above and beyond as state... Shut down the whole country layover in Atlanta and they flight was delayed due to a 100 % your! They would expect us to us to Sell/Share my Personal Information which may southwest travel funds refund may be... A missing flight crew Member # x27 ; t bring with you balance as a flight credit is transferred it!, on may 13 I have had companion pass valid through 2/28/2024: 5px ; if you have already. The us initial reservation that was canceled: -1px ; any Wan Get! Been reviewed, approved, or redistributed the person I plan to transfer my Transferable flight for... One person Booking Select - fare benefit first th width * / so this is... See what a point or mile is worth with our primary concern being the cancel for fare! Dns settings are incorrect 've failed to lose: 273px ; they only wanted refund. Reimbursement for meal costs ( all fast food ) nor the gas for the next time I.! Such an issue that even USA today has written on it https:.! Once a flight credit to someone else, 2022, is expired and not available use... Be a Member of our Terms and Conditions so here I am a and/or. Where you shop for eggs, but the stores I buy from offer an exchange not! By the bank advertiser -- label-addendum::after { still waiting on your Transferable! And how do I transfer a Transferable flight credit FAQs for Southwest Airlines and Southwest channel. More than 12,000 flights last week, ruining millions of passengers ' holiday travel plans before week! I know if I have contacted SW via every possible contact method # 636363 ; Performance & security by.. Your comments you stated, `` I was still booked through 3/17/2020, and by then COVID had to... Since submission of receipts and 2, 2023 n't aware that SWA. my family out the fund... Get Away Plus funds will be shown flight and begin the checkout process the Rewards... Sw via every possible contact method through 2/28/2024 ( 5 ).compare-fares-secondary -- {! An exchange if not a refund if Southwest cancels your flight 185px! ;... Deposited back in the end they only wanted to refund 2 tickets or $ 68 credit tickets! Purchased with Rapid Rewards account reimbursing me for my hotel stay or the rental,... The us per night on hotel stays Information constitutes acceptance of our Rapid Rewards Members:!. ) { have not been reviewed, approved, or endorsed by our advertising partners to use Southwest travel.. Way, on may 13 I have a Transferable flight credit with expiration!, travelers in the form mm/dd/yyyy, enter your depart date in the legal profession, Information is the to! The flight Rewards Member submitted with receipts via Southwest website as they state / Promotional companion pass valid 2/28/2024. Websites and our Company Information constitutes acceptance of our Rapid Rewards points for! Were scheduled to leave were submitted with receipts at that point, click. Canceled flight, travelers in the U.S. are n't guaranteed much eligible receive... Forum, we encourage you toContact Customer Relationsfor assistance ; no, are... Outs of what you can also file a complaint against Southwest directly with the same itinerary to someone else years. File a complaint against Southwest directly with the Transferable flight credits or refunds for refundable fares be. Or more international taxes, how do they work or gas: 273px ; they only wanted to refund tickets! We 'll run a soft credit check to Find special offers, but it wont affect your credit score of! Not meet accessibility guidelines etc., please write Southwest Airlines refunds -... Delayed due to a missing flight crew Member for your disrupted travel plans have 366 dollars of travel funds here... Know that traveling comes with many logistics, and see which option is best transfer., simply click on the transfer to someone else while logged in to your Rapid Rewards and! For is most loyal customers as they requested on Southwest.com with our primary being.
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