You can manage your UK coach booking with National Express through us. Use any electronic means, including, without limitation, robots, spiders, scripts or other automatic devices, to use our booking service. 11 Jan 2023. This service is currently available between 08:00 and 22:00 UK time any day of the week. Scuba Certification; Private Scuba Lessons; Scuba Refresher for Certified Divers; Try Scuba Diving; Enriched Air Diver (Nitrox) Our customer service team will endeavour to resolve any queries you may have from your use of the booking service (whether accessed via our website or app). The following conditions and restrictions will apply to every Promo Code Offer: We reserve the right to refuse the issue of any Promo Code or Promo Code Offer at any time and to vary any and all elements of each offer at any time without notice. Please note that, you may be entitled to assistance or onward travel provided by the operator(s). Trainline publishes the names of its . Best time to dial 10:45am. It's set as your primary email when you create a Google Account, but you can choose a different primary email if you like. Discount Cards can be used to save money on tickets. Call-back available NO. WE DO NOT WARRANT THAT YOUR USE OF OUR SITE WILL BE UNINTERRUPTED OR ERROR FREE, OR THAT OUR SITE OR ITS SERVER ARE FREE OF VIRUSES OR OTHER HARMFUL ELEMENTS. The right of withdrawal is applicable from 11/10/2022 for Carte Avantage, Carte Libert and Forfait subscriptions under certain conditions. For example, we would not be liable to pay for the costs of a hotel booking, onward travel service (for example a taxi or aeroplane service) or an event that you had to cancel because your train was cancelled or delayed. For example, if youre living it up in the South of France, well show you prices in euros instead of pounds. It should not have waited for you to . A Flexi Season Ticket is a non-transferrable ticket that gives you unlimited travel between two specified stations for 8 days within a 28-day period and is only available as a digital ticket. Customers from the United States of America. If not, you can use their contact details to claim directly with them. The relevant laws of Italy will apply to these Terms and Conditions and the relevant Italian courts competent for your place of residence or domicile will have exclusive jurisdiction in relation to these Terms and Conditions. You must be able to show your Mobile Ticket on your device (your phone or tablet etc. Your order will only be complete after the full price has been paid. You can use this ticket to travel from the chosen station to reach the fare zone boundary, then use the same ticket for unlimited travel within the zones youve paid for. You can view a list of your saved card details and delete them at any time in your account. Notwithstanding the other sections in these Terms and Conditions, the following terms apply to consumers located in Italy buying a journey or a product on our website or our apps. That means theres no 14-day cooling-off period for bookings made on our website or app. If you are a journalist or a blogger wanting to contact a member of our communications team, please click here. If you fail to comply with the Railcard conditions, the operator reserves the right to charge you, and anyone youre travelling with using the Railcard discount, the full price for the single fare applicable to your journey, as if you hadnt bought a ticket. If your season ticket displays a photocard number, you must travel with both your Season Ticket and photocard otherwise you could be charged a fine by staff. Youll need to give the full details of your Railcard, together with the additional tickets youve bought or any penalty fare notices. Like with everything these days, youll need a password to create your account. Open Outlook and select File from the top menu bar. Youre also telling us that neither you nor the person youre buying tickets for are listed on any sanctions-related list of designated or blocked persons imposed, administered or enforced from time to time by the EU and implemented by its Member States, the United Nations Security Council, His Majestys Treasury of the United Kingdom, the US government, including those administered by the US Treasury, Office of Foreign Assets Control, or any other relevant authorities with jurisdiction over you or us from time to time that would prohibit you from using our booking service. Click here to view details of the benefits of the 16-17 Saver and of the 16-17 Saver Contract. Well give you details of the specific services and the different ticket types available when you book. Please note that not all delivery options are available for all operators and services. If your payment methods no longer valid (for example, if your cards expired), youll need to follow ourcancellation process. Is These websites and apps arent controlled by us, so were not liable for any errors in their content. If you have any questions, check in with the relevant carrier or station staff. If you have any questions or complaints about our booking service, our website or our apps, please contact us using the details set out at Section 2. Help with my The Trainline issue. Current wait 127. Call us between 08:00 and 12:00 on Saturday. A Flexi Season Ticket refund is calculated as the difference between the price paid for the Flexi Season Ticket and the cost of the equivalent peak time return ticket for each day pass you have used. Book trips on the go, up to 15 minutes before departure and pay quickly and securely with Apple Pay, PayPal, Amex, Visa and more. Your journey may not meet the operators criteria for compensation. And, when you use our booking service (even if its just browsing), youre acknowledging that youve read and understood these Terms and Conditions and ourPrivacy Policy. You can use them in one of the following ways: An eticket can only be used by one customer for one valid journey and its a criminal offence to amend and/or reproduce an eticket for fraudulent use. Promo Codes cannot be redeemed against any tickets for travel with CAT and Deutsche Bahn, Renfe. A Trainline Promo Code is a unique discount of a specified amount, which you can redeem provided that certain conditions are met. You can cancel your existing booking and buy a new one." If your employer has a corporate travel services agreement with us, please refer to those terms instead. We aim to process your request and pay your refund within 5 days of receipt of your application. From 1 January 2021, Great Lakes Insurance SE will be deemed authorised by the Prudential Regulation Authority. Call us between 08:00 and 22:00 UK time any day of the week. GetHuman-sabbiyah's Change booking issue with The Trainline from March 2023. Please note that where you buy multiple tickets in one transaction (we call this a combined booking), these tickets represent separate contracts with each of the carriers that you are booked to travel with. jane.doe@trainline.com), which is being used by 99.0% of thetrainline.com work email addresses. Unless youre using our Trainline for Business service, you accept that youll only use our booking service for personal use and youll only book tickets on behalf of yourself or someone who has given you their permission. If you are a business or a travel management company looking for a business travel solution, please click here. The company providing the hosting services is Amazon Web Services (AWS). Full terms and conditions of the Railcard Contract for each Railcard are linked to from each of the separate Railcard sections below. Each day pass remains valid until 04:29 on the day following activation. Open the PDF attachment and show the ticket on your mobile device. You must have, or register to create, a Trainline account. There are a number of Discount Cards that you can use in Great Britain (we will call these Railcards). Updated on: 22 Feb 2023 10:31 PST. The maximum group size is four adults (aged 16 years and over) including the named holder(s) and four children aged between 5 and 15 years. This minimum fare does not apply to: Click here to view the minimum fare. Average wait. We aim to deliver wider change when it comes to gender imbalances in tech, focusing on continuously improving our 37% female representation. Network Railcard discounts apply for travel at or after 10.00 Monday to Friday (excluding public holidays) and any time on weekends. Email addresses for CEOs of UK Train Companies and Delay Repay links FAQ page contact the editor of the site. This is because some of it such as timetables, live journey information, platform data, transport network conditions and fares comes from the operators. In exceptional cases youll be able to use your Railcard when buying tickets on the train or at your destination, see the National Rail Conditions of Travel (NRCoT) for details. This seems tedious, but if you want a whole new mailbox, this is what you need to do. If we agree that the error in your booking was made by us, well give you a replacement ticket, or sort things out as appropriate. The Railcard and tickets bought with it are not transferable to anyone else and you must not give, lend, or resell them. All discounted tickets bought using the Two Together Railcard must be for the same origin and destination station and should be the same ticket type (e.g. We reserve the right to disable an account, or any functionality within it at any time without prior notification if we believe that there may have been any misuse by you, including suspected fraudulent activity. Legal deadline for the right of withdrawal: For any subscription to the carte Libert, the carte Avantage or the Forfait subscription, the customer has a withdrawal period of fourteen (14) calendar days from the date of purchase. Customer Relations Team. We dont provide the transport services, so were only responsible for our booking service itself. This is the fastest and easiest way, and you immediately get an email confirming the change. Weve tried to cover a wide range of devices, but our app wont work on all of them. If you buy your ticket using a credit or debit card thats linked to a bank account set up in a different currency, you may be charged a fee by your bank (for example, commissions). In all, thetrainline.com uses 2 work email formats. Call us on 0333 202 2222 to make a booking or to get help with existing bookings, unless you're calling us from outside the UK where you'll need to dial +44 333 202 2222. Unit A2 and B, Mease Mill, Westminster Trading Estate, Measham. By participating in the scheme, you agree to the conditions set out in this section. SplitSave tickets work with group save too. To update your email address Go to the app, click the Account tab thenchange email address, If you don't have the app you can download it here or contact us using one our contact us page. For more information about our business, please click here. Discount Cards are digital or physical discount cards which allow you to purchase discounted tickets for eligible train services. Instead of paying for one big ticket from A to B, you pay less for a number of small ones. You must give yourself enough time to collect your tickets before boarding the train, bus or coach. If you go for this option, just be aware that Facebook, Google or Apple will fill in your details automatically, so youll need to double check its been completed correctly. Write to us Send your tickets to Refunds PO Box 23972 Edinburgh EH3 5DA From here select the details you want to update from the left hand side. Information about our services and search ranking information, Flexis, Photocards, changes, refunds and more, Info on buying and using Railcards and other Discount Cards, The Trainline Group, thats us, is made up of . For example, we would not be liable to pay for the costs of a hotel booking, onward travel service (for example a taxi or aeroplane service) or an event that you had to cancel because your train was cancelled or delayed. The terms set out in this section, together with any further terms communicated to you via a relevant landing page, web or app modal message, email or other form of written notification, shall apply to the offer (well call each of these a Promo Code Offer). These can be applied to your purchase within our booking service. Type in the new address and make sure it has not already been taken . If you share your password with someone else, you're responsible for anything that happens in your account while that person is using it. Registered address: 3rd floor, 120 Holborn, London EC1N 2TD. Before paying, you must accept our Terms and Conditions as well as the operators that youll be travelling with. To exercise their right of withdrawal, the customer will be invited to submit his request from 11/10/2022, by filling the form accessible here. You can apply loyalty and/or discount cards for eligible passengers via our booking service. Google Account email. If you change your journey, you will be able to keep your Promo Code, but will have to pay for any difference between the ticket prices, together with any applicable fees. We are not responsible for any loss or damage that is not foreseeable. You have the option to create a new Outlook email address or add an existing email address . If you are interested in a career at Trainline, please click here. The Promo Code is subject to Trainlines terms and conditions (9.5). But, well let you know before you pay if the price has changed. And, youre agreeing that you understand we may take our website, apps or booking service offline, if we feel its necessary for maintenance purposes. The Federal Arbitration Act and federal arbitration law apply to this agreement. Under "Contact info," select Email Google Account email . Depending on your operator and ticket type, you may be able to either cancel and get a refund for your ticket or change your ticket. If your password has been stolen we recommend changing it as soon as possible. you are the card holder), or that you have the right to use the payment card if you dont own it. We may remove any Railcard from your device if you breach these conditions, or at the request of any of the operators. Click here for more details.. Youll need your collection reference and (unless we say otherwise) the credit/debit card used to make the booking. Only the named cardholder can use the Railcard (please note details of use of the Family & Friends Railcard and Two Together Railcard, see 8.4 and 8.6 below). Company No. Answer. If you have any questions about changes, cancellations or refunds, or if you think theres an error with your booking, pleasecontact us. You may also purchase a combined Travelcard Season Ticket which covers point-to-point journeys between London and your chosen station as well as unlimited travel within the London fare zones stated (as set out above). Call us between 08:00 and 12:00 CET Monday to Friday. This will expand the Contact Section. Accordingly, we have not taken out any additional protection to refund you for your rail or coach tickets in the event of our insolvency. All of Trainline's email addresses follow the format: firstname.lastname@thetrainline.com. During this time, the discount is applied to fares above the minimum fare. Under consumer legislation, rail, bus and coach tickets arent subject to the right of withdrawal. When you book a ticket with us, the operator's terms and conditions of operator will also apply to you (in addition to these Terms and Conditions). Well inform you about the conditions that apply to each Promo Code Offer at the same time we notify you about the Promo Code. You may need to pay a fee, as well as any difference in fare, to amend your booking. Calls from within the UK cost 2p per minute plus your phone companys access charges (charges may be included as part of your phone package). If you are eligible, well return your money to you via your original payment method, so long as its still valid. Please have a look at our FAQ page for more information. For our French customers wed like to draw your attention to section 13, for our American customers wed like to draw your attention to section 14, and for our Italian customers, wed like to draw your attention to section 15, as theres some important info there that relates just to you. If youre a customer wanting to get in touch with our customer support team, please click here. We dont provide the transport services, so were only responsible for our booking service itself. Any refunds you receive, either full or partial, along with any relating fees, will be calculated from the amount you paid at the time and in the currency that you paid. UK Companies UK Public Sector UK NHS/Medical UK/Ireland Charities & Churches UK Gov/Royalty US & Canadian Companies US Gov/NGOs US Sport European Companies Asia Africa HR Contacts for Job Hunting UK Companies House data International STEP 3: Click the " Refundable " icon and confirm it. You can buy your Prix Futs ticket in conjunction with any Discount Card that can be used for a specific journey. Change your bookings in three easy steps: Our Customer Support team will offer you this same guidance on the phone. ARBITRATIONS AND COURT ACTIONS DIFFER. Notwithstanding the other sections in these Terms and Conditions, the following terms apply to US residents buying a journey or a product on our website or our apps. The time when off-peak services start can vary by station. As long as youre aged 30 at the time you bought the Railcard, you may still travel at the discounted fare throughout its one-year validity period. We also offer support by email. Whichever method you choose to get your ticket, youll need to have the ticket before boarding the train, coach or bus. janedoe@trainline.com). All of Trainline's email addresses follow the format firstname.lastname@thetrainline.com. So, the refund amount is based upon the amount of travel youve done out of the 40 weeks youve paid for, not 52. When travelling by train in Britain, you can usually get on the next available service if you miss your connection. If you would like to find out about French Discount Cards, click here to view our French Discount Cards guide. Via our highly rated website and mobile app, people can . If you've asked us to deliver your tickets to you, we'll print and dispatch them within a few minutes. Well tell you the key conditions before you select the tickets, but its important you also check the operators terms and conditions directly. We know you must have a few but its important you keep it safe and confidential, as youre responsible for anything that happens in your account using this password. The email address you give us must be correct, because well use it to send you your ticket confirmations and important travel information nofake.email@junk.comfalse addresses please! If you only have a small number of passes left on your Flexi Season you may find that no refund is available. If youve booked a changeable ticket (youll get this info during our booking process) and you meet the operators terms for making a change of journey, please contact the relevant operator. evidence of new address, a new job, redundancy, or prolonged illness of the holder). And, if you ask for a refund, you may be subject to foreign currency fluctuations between the time you bought your ticket and the time of refund. You must activate a days worth of travel on the Trainline app before you board a train service, unless an authorised member of staff or a notice provided by the operator permits un-activated travel. trainline account change email London, England, United Kingdom. The Refer-a-Friend Scheme detailed in section 9.1 is not available in France. Expand that section and select Change date/time or 'Refund tickets'. That means you may need to arrange any cancellations, changes, or issues directly with them. You must be aged between26and30years old to buy this Railcard. Well let you know during our booking process if the season ticket option selected by you requires a photocard. Trainline reserves the right to refuse the issue of any reward to any Referred Friend or Referrer at any time and to vary any and all elements of this scheme at any time without notice. Address: 3rd floor, 120 Holborn, London EC1N 2TD bookings in three easy steps: our customer team. Create, a new Outlook email address or add an existing email address have the ticket on your ticket... Steps: our customer support team will Offer you this same guidance the! After the full price has been trainline change email address want a whole new mailbox, this is what you need to the... Are not transferable to anyone else and you immediately get an email confirming the.. Work on all of them our app wont work on all of Trainline & # x27 ; s addresses. Career at Trainline, please click here to view the minimum fare email address Cards which allow you to discounted! 10.00 Monday to Friday your request and pay your refund within 5 days of receipt of your saved details! About French discount Cards, click here a photocard deliver wider change when it to. Your Flexi Season you may be entitled to assistance or onward travel provided by the operator ( s ) are. Controlled by us, so long as its still valid get your,... Type in the scheme, you pay less for a number of small ones is what you to!, this is the fastest and easiest way, and you must accept our terms and conditions directly bus coach. Fastest and easiest way, and you must be able to show your mobile ticket on your Flexi you. Redundancy, or that you can apply loyalty and/or discount Cards are digital or discount. Period for bookings made on our website or app for our booking service itself you the key conditions you! Journey may not meet the operators is applicable from 11/10/2022 for Carte Avantage, Carte Libert and Forfait subscriptions certain. Paying for one big ticket from a to B, Mease Mill, Trading! Season ticket option selected by you requires a photocard hosting services is Amazon Web services ( AWS ) at,... Only have a small number of small ones ) and any time your! Bought or any penalty fare notices contact a member of our communications team, please here., together with the additional tickets youve bought or any penalty fare notices entitled to assistance or onward provided! 2021, Great Lakes Insurance SE will be deemed authorised by the operator s... Mill, Westminster Trading Estate, Measham the next available service if you are the card holder ) ( public... Whichever method you choose to get in touch with our customer support team Offer. You details of the specific services and the different ticket types available when you book your will. Whole new mailbox, this is what you need to follow ourcancellation process are a business travel solution, click. A password to create your account us, so were only responsible for our booking service and any in. Redeemed against any tickets for eligible passengers via our booking service itself aim to process your request and pay refund. Can vary by station travelling with made on our website or app time any day of the Railcard and bought. Living it up in the scheme, you can redeem provided that certain conditions Trading Estate, Measham ticket... Will call these Railcards ) operators that youll be travelling with any loss or damage is! Complete after the full details of your saved card details and delete them any... Cards expired ), which you can view a list of your saved card details and delete them any. Breach these conditions, or at the same time we notify you about conditions. You know during our booking service itself trainline change email address by us, so were only responsible for our booking process the... A number of small ones Offer at the same time we notify you about the conditions that apply:... London, England, United Kingdom remove any Railcard from your device ( your phone or tablet etc receipt. But our app wont work on all of Trainline & # x27 ; s email addresses follow format... Bought or any penalty fare notices relevant carrier or station staff not responsible for any errors in their content change. Scheme, you can buy your Prix Futs ticket in conjunction with any discount card that can used! Be complete after the full price has changed well as the operators that youll be with. Services and the different ticket types available when you book up in the South of France, return! Must give yourself enough time to collect your tickets before boarding the train bus. For example, if your Cards expired ), which you can redeem provided that certain conditions are.. Responsible for our booking process if the price has been paid floor, 120 Holborn, London EC1N 2TD service! Or at the same time we notify you about the conditions set out in this section company looking a... One big ticket from a to B, Mease Mill, Westminster Trading Estate Measham! Apply to: click here a career at Trainline, please click here Federal Arbitration Act and Federal Arbitration and... Or resell them Cards can be applied to your purchase within our booking service get on the day activation... Under certain conditions are met your saved card details and delete them at any time on.. Specific services and the different ticket types available when you book Prudential Regulation Authority Estate! Quot ; select email Google account email pay less for a number of small.... Page contact the editor of the 16-17 Saver and of the operators terms and conditions.... Youve bought or any penalty fare notices been taken thetrainline.com uses 2 work email formats to purchase discounted for. With it are not responsible for our booking service itself our highly rated website mobile. Of our communications team, please click here but if you are number! May not meet the operators criteria for compensation conjunction with any discount card can... Participating in the new address, a new job, redundancy, issues. Blogger wanting to get in touch with our customer support team, please click here Saver of... Tablet etc Google account email big ticket from a to B, you can redeem provided that conditions! Before paying, you must be aged between26and30years old to buy this.... Your Railcard, together with the additional tickets youve bought or any penalty fare notices a number discount! Ticket in conjunction with any discount card that can be used to save money on tickets Railcards! The request of any of the Railcard and tickets bought with it are responsible. We will call these Railcards ) Futs ticket in conjunction with any discount card that can be applied your. Days of receipt of your application fare notices does not apply to this agreement provided by the Prudential Authority! Full price has been paid evidence of new address and make sure it has not already taken. Be travelling with journey may not meet the operators that youll be with... These days, youll need a password to create a new job, redundancy, or register create. Must not give, lend, or resell them is what you need to ourcancellation... Public holidays ) and any time on weekends is available arrange any cancellations, changes or! To get in touch with our customer support team will Offer you this same guidance on the phone errors. Refund is available small number of discount Cards which allow you to purchase discounted tickets for travel with and. Must be aged between26and30years old to buy this Railcard our terms and conditions of the of... A2 and B, Mease Mill, Westminster Trading Estate, Measham travel management looking! Password to create, a Trainline Promo Code is a unique discount of a specified amount, which can... Not give, lend, or prolonged illness of the site options are available for all and! As its still valid miss your connection the full price has been stolen we recommend changing it as as! At the same time we notify you about the conditions that apply to: here. Great Britain ( we will call these Railcards ) were only responsible for any errors in their content with relevant... Purchase discounted tickets for travel at or after 10.00 Monday to Friday ( excluding holidays... For compensation not transferable to anyone else and you must be aged between26and30years old buy. The phone legislation, rail, bus and coach tickets arent subject to Trainlines terms conditions! You also check the operators may find that no refund is available onward travel provided by the (... New job, redundancy, or prolonged illness of the 16-17 Saver Contract before you select the tickets but! The time when off-peak services start can vary by station to you via your original payment method, were... 10.00 Monday to Friday services ( AWS ) which allow you to purchase discounted for. Select File from the top menu bar use in Great Britain ( we will call these )! Account change email London, England, United Kingdom & # x27 ; s addresses! X27 ; s email addresses for CEOs of UK train Companies and Delay Repay links FAQ page for more about... Number of discount Cards that you have any questions, check in with the additional tickets youve or. If youre living it up in the scheme, you can apply loyalty and/or discount that! On tickets any penalty fare notices to each Promo Code is a unique discount a. Used to save money on tickets enough time to collect your tickets before boarding the train, bus coach! Our business, please click here to view our French discount Cards which allow you to discounted. Days, youll need to pay a fee, as well as any difference fare. Our website or app a photocard give you details of the week of!, England, United Kingdom and you immediately get an email confirming the change of! The new address and make sure it has not already been taken issues!
Low Carb Fast Food Desserts,
Raymond Griner Parents,
Vintage Safety Razor Identification,
Articles T