I cant get hold of Comcast, the automated answering system just keeps saying reset the box and call back in 10 minutes,,,,,,. If youre having problems with your home telephone (who uses those anymore) its likely tied to a bigger internet or Cox outage. No joy. He wanted to look at my cable connection in my attic and do something there, but then he decided he would try installing the Moca POE filter and go from there. Click OK. Use the down arrow button to set Power Preferences. Dont use the old white coax cables in your house. Make sure that all the cables are tightly secured. Then, hurry up and press the WPS button on your device within 2 minutes. Followed by rebooting your cable box in the TV room. if so take just the set top box and power supply and swap for a new set top box. TV programs that are actively recording will be interrupted. But no matter how hard I searched, I couldnt find the channel and my evening was quite dull. Most of the time you can fix Cox Cable problems on your own, even if thats just the internet or your Cox Contour DVR or Mini box. When they sent me the new box, they said they were adding a 6.99/month charge to my account. So if youre going to call for help use your smartphone or call before you unplug the power. It's equipment related. It's now back to displaying the time but also again stuck in the welcome screen. To send a private message, click on "ComcastChe" and then click send a message. Look for the black Cisco or similar Cox cable modem or router box and unplug it for over one minute, then plug it back in. Technology, Apple I am having the EXACT same problem!! If you happen to have a Roku, you can use the Xfinity Stream app until you get another new box. I left the Welcome Bienvenue screen up & by the time I finished reading everyone's comments, it connected all on it's own like magic. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home. It still displayed the "1Pst" error. The X1 boxes need a better cleaner signal to the box than the old Motorola does. The first way to fix Cox problems is to reset the modem. Bienvenido. A TV receiver reset may take up to 15 minutes. This site checks your internet upload and download speeds. And for the analog TV users, the Mini box is a must-have. Screen. Click Reset Equipment to start the reset process, which takes up to 15 minutes. Once you call Cox the first step theyll have you perform for ANY problem is resetting the router, modem, cable box, etc. Itll be a single pinhole near the power cord. I don't want to make an appointment, because I do not want a tech coming into my home right now. Rebooted a couple of more times and it came back, but I think it was a system wide glitch. I was so mad that I just said **** it and went for the upgrade. Next, youll need to call for help. Go on and create your Xfinity ID here. Also, which model of box do you have? So I reset the brightness to the highest setting of 3 put is still hardly visible. It was sluggish, so I rebooted and that is when it ended up stuck. The reset process usually takes up to 15 minutes. Enter your zip code below to see other top providers in your area. In the Contour app, click Settings and open Parental Controls. Shut the TV down at end of night and next morning stuck in endless loop of reboots. Thank you for being a valued customer and thank you for using the forums! Cox Cable problems can and will arrive at the worst possible time. Select from the below issues you are experiencing. Its not them Its just Cox! Keep that in mind. FYI: I must say that ALL Cox Techs either in home, in store or on the phone have ALWAYS been nice & professional. In my area, they were closed due to the COVID lockdown, so we did it via the forum. A router is a small box that receives the internet connection from your Cox modem and sends that signal wirelessly throughout your house. Definitly liked DTV's equipipment better. We have a contour 1 box. Make sure that youre using an HDMI cable to connect your TV and cable box. You can use websites like DownDetector to see if others are experiencing an outage, or if there is an influx of reports. The two Pace boxes stopped and showed error RDK-03033. If all else fails, you canswitch to DirecTV. Bienvenue." I manually unplugged and it then got stuck in boot for an hour. You've eliminated everything on your end that we would've asked you to check. If all your connections are tight and it just happens "by itself", it's not your issue. The Pace boxes still show the RDK-03033 error. Signal interference is also a possible cause. Any advice would be helpful. About two years ago, they came and installed the Comspcope Amp/Splitter and we have not had issues since (outside of the regular outages..lol). Under the My Services tab, go to My TV and click Reset Equipment. If it never fixes itself the box probably bricked and will need replacement. For bigger issues, you can also contact Cox Communications customer support. It will not move past that. For the Cox Mini reset, simply unplug the main power chord from behind your Mini box. IMO use the tV connectors at one end to maximize the chance/ability of MoCA to leak across nearby connections. Better yet, buy a real Mesh WiFi Router for better results. If everything looks fine, then you have a problem you need to fix yourself or call for help. Every few years, we usually have an Internet outage and somebody has to come and climb the pole on the street to adjust what they say is a "tap balance" issue. Locate the reset button on the back of your gateway device. Open the app. Box randomly restarts and get stuck in this Welcome menu. During this entire time and even now with everything connected back up the Internet works great along with the comcast phone service but no cable. Today my DVR would not display any channels. Save my name, email, and website in this browser for the next time I comment. if so check the cable connection for tighneess. If you dont want to wait for a technician you can always take. If youre moving and would like to switch to a different service, do go through the Xfinity Early Termination Procedure to avoid having to pay a cancellation fee. Simply turn it off and back on. Will they send me another box to try? Here are the different ways to go about it: If restarting the cable box doesnt fix your problem, try resetting it. I work with communications and computer networks and as you know, it happens. This is how you connect your phones, tablets, laptop, or Xbox to WiFi. I never had issues with my old equipment, and it was realiable for all three services (phone, internet, cable). 4 more replies xfinitysupport Bot 1 yr. ago Error Code: RDK-03033 Description: Your box is detecting a weak signal. This also did nothing to answer nt question of the likelihood of this being resolved with the current dvr instead of paying a $75 fee to have a tech look at it and still swap out the box. Its better than signing into the website, finding the chat bar, and trying to wait to talk to someone. Can you get into your modem and post your modem levels? LAS VEGAS Cox contour box freezes 951 views Jul 25, 2019 4 Dislike Share Andrew figura 38 subscribers Cox cable box picture randomly freezes. there should be an option to talk to a human being. The coax marked cable-in is the first one (if looking at the back head on - left side). It appears that I was getting a discount on the old box that went away with the new box. I then removed everything, and connected the drop from the street to just an AMP (Comspcope SVA15PRSM) and just to the X1 box (tried different locations to verify the inside cable) and no Joy. The only thing you have to do is turn off the router or gateway for around 10 seconds and turn it back on. Navigate to Settings-> Device Settings-> Video Display-> Video Output Resolution. It's totally unacceptable that Comcast is not ahead of the game on this issue, but instead putting their customers through absolute agony and frustration to figure out how to get knowledgeable help that is non-existent in their tier 1 support. If the AMP was bad, I would have expected that the two replacement amps that I have would have fixed the issue so all I can think is that it is something on the street or the street to my house that is killing cable signals but not internet. We've only had this box and service since April, and we've had repeated issues with the internet being down and now this. Its possible that the fault is with your Xfinity Remote. Your internet and X1 box uses the same channels to operate. And here, we tackle those problems with a simple reset of the cable box. Is it possible that the cable TV signal is down at the street but not the Internet? tech come out, he added an amplifier on my line, and replace the 'main box'. how to You can see the name of your cable box from those options and choose that device. To fix Xfinity stuck on the welcome screen, check if your connections are tight and right. I have chatted with tech support who could not even get it to reboot. You can also restart that specific device. After you have successfully located the name of your cable box, you can see the option Reset Equipment underneath it. This includes the power cord,. Then, follow the remaining steps listed above. Killing your internet during a gaming session, crash while you work from home, or dying in the middle of your favorite TV show. When the first tech was dispatched, another tech had called to discuss my issue prior to his arrival, and he had recommended that the Moca POE filter be installed. Its around 100 channels total and not all those HBO or premium channels from the living room. You simply have to wait for Cox to resolve the situation. Editorials Again, make sure all the cables are nice and snug. I thought this was oddsince the first DVR box is 5.00/mo. Contours parental control features ensure that your kids wont stumble onto the wrong parts of the app. On the front of the Contour box boot shows then Cast then box gets stuck at IPSt On the TV screen. We tried powering it off and then on again, but that didnt seem to do the trick. So, restart the router or modem, or both. Click the RIGHT arrow button and then click OK. Finally, if you cant fix your problems the fastest and easiest way to get support is by reaching out to Cox on Twitter. I was told the TV box gets it's signal from the DVR box in order to work. Additionally, some routers are antennas that help the signal reach further, make sure those didnt come loose either. This morning 12/07/2021 about 3:20 AM the Cox Update started as it usually does each morning. In closing, if you recently added more devices, a new Xbox, or something big to your house it might be using some of your speeds. You can simply unplug the cable from the back of your cable box, thereby cutting off the power source. adding to great reply above. is this a small box or larger DVR or XG2? Does anybody know if TV and Internet are two entirely different services? Click OK. Use the down arrow button to access Device Settings. Well save you from the hassle and time calling in for help until you really need it. Still no Joy. So I suggest everyone ask to get the 'main box' replaced. You might experience slower speeds during peak hours. I've checked all the connections, and they're fine. If you still cant connect to your Wi-Fi router, youll need to do a full reset to restore the routers default password and network name. If a reboot doesnt help and none of the cables are loose, something else is wrong. Here's how: Unplug the modem from the power cord (Keep unplugged for over a minute) Keep it unplugged for 1-minute, or even 5 minutes. Even after they sent me a new box! Heres what you need to do to figure out and fix slow Cox internet. This should get your device to restart. But unfortunately you usually will be stuck back in the Welcome. Tell them you reboot everything, to skip that step and get right to a technician coming right to your house. are other set top boxes working? Software And if youre using your own wireless router and not their combined units, theyll blame that too. I hope my experience has helped someone because I spent hours online trying to find anything to solve my issues to no avail. It can slow you down from changing channels and even shutting off the TV. This is really pitiful customer service. Cox cable box problems can be caused by issues with your TV box or Coxs local network. All the cable channels went offline and I started getting repetitive errors to "try again" (I failed to record the error code, I think it may have been XRE-03062). Your email address will not be published. You can reset your cable box by logging into your Cox account or by using the Cox app (App Store and Google Play Store) to reset your Cox TV box. I don't want to have to do that again to get somebody to check the feed at the street. I agree with @CCAndrew. It was an absolute nightmare and pure frustration for over a week dealing with tier 1 support that was absolutely useless, unless you could get them to escalate your issue. Youll be able to see a welcome screen. The reboot process will be finished once your routers lights turn back on. And while theyre actually pretty good, were seeing a lot of complaints about it or its pods. This is always one of the easiest methods by which you can troubleshoot your Cox cable box. Can't get past the "1Pst" error. These are what youll want to try before calling in and getting put on hold. However, your best bet is to download the Cox Panoramic WiFi app for Android or iPhone and use it. You can watch the Cox cable digital channels without the help of the cable box, but it works for only digital TV, and it is important that you have it. Read more Using the Cox Contour app Were talking about the Cox Contour or TV box you aim the remote at while channel-surfing. Try restarting your Cox cable box and make sure all of your cables are firmly connected to your TV. Heres a quick guide from Cox themselves. 2021-07-17 05:07 PM. As it may happen to every cable box system, Cox too comes with its fair share of troubles. The Contour or MiniBox receiver has a frozen screen or is missing guide information. 2023 Robot Powered Home |, Cox Outage Reimbursement: 2 Simple Steps To Get It Easily [2021], How to Program Cox Remote to TV in seconds [2021], Cox Router Blinking Orange: How to Fix in Seconds [2021], YouTube TV Freezing: How to Fix in seconds, Why is My Phone Always on Roaming: How to Fix. , were seeing a lot of complaints about it or its pods lights turn back on options! 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