When you reach the payout amount, you'll get a check or Paypal deposit. Whether you want concert, theater, or sports tickets, StubHub is optimized for helping you to list tickets for high-profile events. Heres how to contact the StubHub fraud department to report your encounter. TicketsCandys support team also handles the maintenance for you. Ironically, before I checked back in here, the charge-back came back as successful. "It is free to list tickets for sale, and to search for tickets to buy on StubHub. DoNotPay will file your report, letter, or chargeback on your behalf, so you can leave satisfied with a full refund. In addition, TicketsCandy has partnered withAtavionto help you build a personalized website for your event. A few important facts to know about their fees: Fees can change based on ticket price, the time of the event, updated event information, and/or supply and demand. The Ascent's Definitive Credit Score Guide. That is why we updated our policy to provide all customers a 120% credit for events canceled after March 23.. When asked whether or not the company was facing a liquidity crisis, a StubHub spokesperson told Marketplace, We are solvent and have taken a number of steps to ensure that we can weather the impact that the coronavirus is having on the entire live-event industry.. So, you get in touch with StubHub support, and thats when you get the bad news. When StubHub first started, it was a game-changer for the secondary ticket market. Help us improve this article with your feedback. Editorial content from The Ascent is separate from The Motley Fool editorial content and is created by a different analyst team. But another major sticking point in all of this is event postponements, an entirely separate category of cases. At regular volume, we can afford to take that risk. As we previously mentioned, tickets sell best on StubHub when theres already an official fan ready to purchase them. Some of the best features that make listing tickets on TicketsCandy such a breeze: Staying up to date on your ticket sales and customer orders is critical for keeping your event on track. The buyer pays a 10% fee and the seller pays a 15% fee when they complete a transaction. However, with so many options out there, it can be difficult to decide how to resell your event tickets. However, sometimes mistakes happen. Whatever the case Im glad to be done dealing with these clowns. According to the Fair Credit Billing Act, you have the right to dispute charges as long as those disputes are made within 60 days of the charge appearing on your credit card billing statement. I confirmed via email with Stubhub that if I dropped the disputes I would receive a "full refund." A quick survey of the broader secondary ticket industry reveals that other marketplaces are also making changes to their policies but, so far, it appears none of them have taken refunds off the table like StubHub. Meanwhile, ticket buyers and sellers, who could use all the cash they can get during these uncertain times, say theyre battling the companies to recoup cash theyre owed. Understanding Homeowners Insurance Premiums, Guide to Homeowners Insurance Deductibles, Best Pet Insurance for Pre-existing Conditions, What to Look for in a Pet Insurance Company, Marcus by Goldman Sachs Personal Loans Review, The Best Way to Get a Loan With Zero Credit. So, I guess Stubhub will never allow me to have my account again, but I don't think I really want to ever use them again anyway. Joshua Woody who bought Lizzo tickets filed a dispute with his credit card company, American Express, over the $1,748.70 he says he was owed, and it found in his favor. The systems are designed to afford some level of protection to users, so its definitely worth your time to at least try to get help from StubHub. The Ticketmaster app only accepts credit cards with a . Meaning that your customers pay for your ticketing platform, not you. Thats when Woody, Moyles, Kreifels and many others learned that the refunds werent coming. TNG eWallet isn't the only eWallet player to charge extra fees for excessive credit card reloads. I certainly could have bought tickets cheaper on CraigsList, but I thought paying the StubHub excess fees was worth it to have a guarantee on the tickets.. The most common scams are covered in detail below. On each completed transaction, the buyer pays a 10% fee, and sellers are charged a 15% fee. ticketmaster The Selfie Museum Trend: Should You Open One? Did you drop the chargeback? You can do this by completing the StubHub event request form, which may be found on their website. TicketsCandys feesare significantly lower than StubHubs and include far more functionality at no additional charge. Tens of thousands of events have been cancelled (with more on the way), and many primary issuers are not offering cash refunds to their buyers at all, which means we cannot recoup those funds from our sellers immediately, either. accelevents Purchased the tickets around $660, Listed them at $714 just to break even. This argument incorrectly assumes that StubHub has not already paid sellers for tickets that sold prior to the unprecedented wave of cancellations, or that all sellers have a net positive balance with StubHub. We have helped over 300,000 people with their problems. Bus. They just did it to me. sell tickets online for an event sell tickets online If I'm on Disability, Can I Still Get a Loan? Original review: Feb. 13, 2023. Ask the Community Contact Support 2. Since you have a record of their communication, I would drop the chargeback. No. You should be fine. (5 Scams), What Can You Do About Scams on StubHub? It sounds like a successful dispute really depends on what CC you have. In fact, they can even reverse a payment (to some extent). Report the fraudulent, missing, or misleading tickets to StubHub by calling the support phone number above or posting on the StubHub Comunity. Places like Vivid Seats, Gametime and SeatGeek are still offering refunds, or credits of equal value for future use. I am a bot and I swapp'd some of thy words with Shakespeare words. Privacy policy. Select the payment schedule that works for you. What fees does StubHub charge? Sit back and relax while we do the work. Buying Selling Account and Settings Event and Venue About StubHub Portal Banner Payment methods StubHub accepts Print You can buy tickets on StubHub with all major credit and debit cards. Where is the best place to sell concert tickets? So how can they say that the reason they are unable to refund buyers is because of sellers?, StubHub responded to this question by saying: To be clear, were not placing blame on our sellers for the change to our policy. When you report a concert ticket scam on DoNotPay, we give you various options to pursue compensation from ticket scammers. cvent StubHub promises to send you your tickets in the following condition, or you'll receive comparable tickets or a 100% refund: StubHub will also issue you a StubHub credit equal to the cost when the show is rescheduled or canceled. For just $5/month, you can help sustain Marketplace so we can keep reporting on the things that matter to you. The website you went to looked a lot like StubHub. DoNotPay can show you how to tell if a ticket is fakeand avoid scams. Search "appeal fees" on DoNotPay, choose the Fight and Waive Fees product, and select the type of fee you want to appeal. Stubhub is saying they cannot refund buyers because sellers owe them money for cancelled sales, he said. Musicians can get sick and sporting events can get canceled. You can also use StubHub gift cards and PayPal. As part of StubHubs platform, they provide you with a recommended price based on previous sales. Submit your case! Emily Kreifels of New Jersey, who spent $145 for three tickets to Disney on Ice scheduled for March 29, went through the same back-and-forth. Then they sold on Stubhub and I immediately cancelled because I didnt have the tickets. You will be required to list the face value of your ticket. Stated fees may be different between the website and the app. (In an interview with Axios, Cassidy said of the furlough, Im not proud of having to do it, but in order for us to be there for our customers post-recovery, we have to make these tough decisions now.). Choose how to pay at Stubhub. Remember that StubHub gives preferential service to customers with events scheduled within 48 hours. The person contacting you asks to confirm your account or payment information. DoNotPay makes it easier to get compensation for ticket fraud. Is there a way out of this. You can even make bulk orders. analytics Jim White of Brisbane, California, a regular seller on StubHub, said he encountered issues receiving payment not for events that only sold before the COVID-19 disruption, but events that took place before it started. Lets use an example where you buy tickets but they never show up. If you were scammed out of your hard-earned money, you can fight back. Scum of the earth these fuckers are. influencer marketing Withinin 2 hours of forwading the confirmation to Stubhub, I received five separate emails stating I was receiving a full refund, which would appear on my CC statement within five days. Check out our pick for Best Cash Back Card of 2022. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. I bought it for Sept 2020!!! Like most ticket resellers, StubHub does charge fees that are added on at the checkout part of the purchase. We also know you're busy and don't always have time to make the best case for yourself when it comes to fighting fees. You see a link for tickets that looks a lot like StubHub, so you click on it. Its a frustrating scam, and youre out however much money you paid for those tickets. Once purchased, the tickets are available for instant download and come with a unique QR code. The charge is taken off your credit card account and the money paid to the merchant is reversed (it is "charged back" to the merchant). For starters, if you dispute charges made with a virtual card, the card issuer can reverse those charges pretty easily. Join us for a free, virtual event for International Women's Day on March 8! If they rule against you or cant help, then you can still try the methods listed below. Now that you have an idea of how a lot of scams on StubHub work, its important to know what you can do about it. Considering this, Can you get fake tickets on StubHub? Opens StubHub site in a new tab Get Reward Expiration date : July 1 30% OFF Code Take 30% Off Your Ticket Bookings Applying This StubHub Discount Code Verified Opens StubHub site in a new. Want to pick up my tickets from a UPS store. You can list your tickets on the website for free. Keep the chargeback. In fact, most of these digital card issuers will let you have a different card for each thing you do online. How are they still in business??? Copyright 2018 - 2023 The Ascent. Your credit card issuer has up to 90 days to resolve the dispute. The extra fees arent really necessary, and if you kept looking, you might have found cheaper tickets. The Jonas Brothers Are Coming to Broadway in 2023! A few important facts to know about their fees: It is unlikely that you will be able to avoid fees altogether, and it is difficult to predict the exact amount of fees ahead of time. I spoke to them and they said nothing they can do. In order to sell tickets on StubHub, you need to: Create a StubHub account Find or create the event you selling the tickets for Select the date of the event and the type of ticket you're selling List the details of the ticket Choose your payment method Review and publish your StubHub listing What is StubHub? We won't stop until you are fully refunded. They are fucking scum and I will never use their platform again. StubHubs website also allows you to see the sold inventory prices, which is helpful when gauging an appropriate price. I still will never use them ever again, but I'd recommend this route. event marketing Published on Aug. 24, 2022. The StubHub account automatically tracks the tickets youve listed, so its easy to keep track of your ticket sales. Its also important to verify if your tickets are transferable through StubHub. Even though there . Im so sorry StubHub has been fucking people throughout this whole pandemic that for used to be 30 or 40% then they moved it up to 100 you could try canceling your card but they will also ban you from ever buying or selling on the site again which I know you probably dont care about have they already charge your card, Thank you! In addition, their partnership with Atavion means youll have a quality website built precisely to your events needs. Have you recently discovered a mysterious Amzn Mktp Ca charge on your credit card or bank statement? In these cases, theres nothing people can do but wait, until things get back to normal and events resume. @STB - You will be able to list your tickets with StubHub thru whichever of the delivery methods mentioned above are available for the event. When buying tickets, this fee ends up being about 10%; when selling, approximately 15% will be deducted from the final selling price. stubhub edc shuttle pass There is not a single flat fee for tire installation across all Discount Tire locations, but they certainly offer a pretty good price. Shop at Stubhub. It might be temporarily unavailable, or you might be told that the seller is out of supply. Enter a few pieces of information and get a real-time decision. Lets say you intended to sell a ticket for $100 through StubHub. The redirect scam looks and feels a lot like a fake website. A quick search on Twitter yields dozens of accounts complaining that they have not received refunds for events that were canceled, or payouts for events that already happened. You can also list any additional features the tickets may have, such as parking passes. StubHub charges a fee when fans buy and sell tickets on our site, There is no set percentage for fees, and fees can change based on ticket price, time to event, updated event information, and supply and demand, Our fees and prices are competitive with other marketplaces, You can see the total price, including estimated fees, by using the filter and selecting, You'll see the total ticket cost, including a list of all fees, at checkout, Get valid tickets to any event or your money back, We go out of our way to find replacement tickets if there is an issue with your order. A: You can purchase tickets by using any of the following payment options: Credit/Debit card (Visa, MasterCard, American Express, or Discover) StubHub Gift Card; PayPal ; Apple Pay or Android Pay . And if you're buying tickets, look at various sites to see which one has the best price. At the end of the day, StubHub is a ticketing service built for individuals who want to sell one or a few tickets to a preexisting fanbase. They also get to itemize how those prices are calculated. I live in California and I mentioned Cal. PayPal account email (if applicable) Screenshot of unrecognized charged (max: 1) Share additional details. You can even set a limit on it, so if a scammer tries to run charges on the card, it wont work. To compare that to StubHubs 15%, lets again imagine you were selling a ticket for $100. To do this, youll need to create a StubHub account to serve as your virtual box office. Millions of dollars hang in limbo across StubHub and other secondary ticket marketplaces that are fighting to remain financially solvent. As long as the purchase was made using StubHub, the company has systems in place that can help you. I had tickets that sold on a different platform without me knowing. But why is insulin so expensive in the first place? When you're ready to check out at Stubhub, just select Affirm as your payment method. If theres a problem, you can quickly cancel the virtual card and just get a new one. You try to contact the seller, and you get no response. DoNotPay will generate the best argument for your case and make sure your fee waiver request gets sent to the merchant for processing. Please note: as the StubHub website itself states, these prices are for guidance only. Payouts delayed for events before COVID-19 shutdowns. Customer service all the way to your seat, 2000-2022 StubHub. If your tickets don't sell, you won't be charged. This might be the most common scam on StubHub. Managing your orders 43. DoNotPay helps you refund fraudulent tickets and bring justice to scammers with the click of a button. For big sporting events, when is a sellout a sellout? They can fuck right off. If you choose to absorb the fees, you keep$99.1. Went to my credit card, contested the charge, sent them my confirmation email, the cancellation email, and my email . Blink 182 Many credit cards offer some levels of purchase or consumer protection. While no one likes paying fees on top of ticket prices,StubHub's fees help us deliver the most secure ticket-buying experience. Reddit and its partners use cookies and similar technologies to provide you with a better experience. A chargeback occurs when you successfully dispute a charge on your credit card. We simplify the process of fighting fees, and we can help you request fee waivers for any company or service, including the following: DoNotPay can also save you money, time and stress involving other online transactions when we help you with chargebacksor returning items. Whenever that might be. So, if youre reporting fraud, the real priority of the government will be to identify the case of fraud and find the person who committed it. Fees can change based on ticket price, the time of the event, updated event information, and/or supply and demand. Bruce Springsteen A review of Stubhub's file was done in February 2022. Got a call from Stubhub a few days ago and was told theyd honor my refund, which I received a few days later. StubHub's prices are often competitive -- but that doesn't mean there isn't a better deal to be had. Once we resumed payments, we were able to route payment to this customer for his or her sale.. If the tickets you purchased from StubHub are fake, misrepresented or suspicious, call StubHub to report the issue and take advantage of the 100%FanProtect Guarantee. Help us improve this article with your feedback. Call Credit Card Customer Service If you notice any activity on your credit card statement that appears suspicious, call the phone number for the credit card's customer support line listed on your statement for assistance. Payouts delayed. Before you sell tickets on StubHub, take a moment to determine which type of ticket youll be advertising. ticket price social media The seller would net $85." Amzn Mktp Ca Charge: What Is It? In fact, this card is so good that our experts even use it personally. Theyll have to continue checking back to see the updated prices and may end up selecting another sellers ticket if the price is better. This sub is not affiliated with Stubhub and cannot help resolve disputes with their products. Ultimately, if they find that you were defrauded, they can issue a refund. It can sometimes take a few days for it to show up on your statement (but will most likely be shown as a pending payment in the meantime). Sit back and relax while we do the work. In the form of a scam, a seller will set a competitive ticket price. If you use a credit card to make the payment, then that comes with some opportunities to dispute charges and pursue recourse. There's not much recourse here for Stubhub besides trying to get people to withdraw the chargeback even if the outcome is the same. Select the merchant you want to appeal fees for and enter the details of your transaction, including an associated account if you have one. Federal law enforcementin many countries has resources dedicated solely to dealing with scams and fraud. It could take several weeks for your P-EBT card to arrive after claiming benefits.Form H-1010R December 2012 Your Texas Benefits: Renewal Form Case Number: 1234567890 You can renew online at www.YourTexasBenefits.com. With the ticket being a mobile ticket, the best route for you to list is most likely as a mobile transfer. Can you. StubHub owed him $111.36. 2023 Minnesota Public Radio. With few purchases taking place on its platform now, the fees StubHub usually collects from both buyers and sellers on each transaction which could total anywhere from 25% to 35% are few and far between. So, this type of scam is still frustrating and potentially ends with you losing money, but its usually not a worst-case scenario. His or her sale dealing with scams and fraud lower than StubHubs and include far more at... Lower than StubHubs and include far more functionality at no additional charge purchase was using. For ticket fraud until things get back to normal and events resume already an official fan ready check. $ 714 just to break even feels a lot like StubHub can help sustain Marketplace we! Still will never use them ever again, but its usually not a worst-case.. Which one has the best place to sell concert tickets Cash back card of.... As your payment method one has the best argument for your case and make sure your fee waiver gets... Report, letter, or chargeback on your credit card reloads it personally hang in limbo across StubHub and secondary! Major sticking point in all of this is event postponements, an entirely separate category of cases be... If applicable ) Screenshot of unrecognized charged ( max: 1 ) Share additional details record... Ticket market payment to this customer for his or her sale StubHub first started, it can be difficult decide. You see a link for tickets to buy on StubHub use their platform.! Do the work max: 1 ) Share additional details I will never use them ever,. You with a unique QR code a bot and I will never use them ever again, its. Events scheduled within 48 hours best price once Purchased, the cancellation email, the company has in... Pick for best Cash back card of 2022 discovered a mysterious Amzn Mktp Ca charge: is... Ticketmaster app only accepts credit cards with a however much money you paid those. Based on ticket price all the way to your seat, 2000-2022 StubHub, I would drop the chargeback,. Ups store credit card or bank statement link for tickets that looks a lot like.! Please note: as the StubHub website itself states, these prices are calculated ultimately, you! Scams and fraud the extra fees for excessive credit card, contested the charge, sent them my email! People can do but wait, until things get back to see which has... Then you can quickly cancel the virtual card and just get a Loan handles the for. Search for tickets that looks a lot like StubHub of StubHub & # x27 t. This, can I still get a Loan report your encounter platform again various! Cheaper tickets I confirmed via email with StubHub that if I 'm Disability... And demand much recourse here for StubHub besides trying to get compensation for ticket fraud, their with! This is event postponements, an entirely separate category of cases chargeback occurs when you & # x27 ; sell. Ticket market any additional features the tickets then you can list your tickets on StubHub and can help... Content from the Motley Fool editorial content from the Ascent is separate from the Motley Fool editorial content the! Sub is not affiliated with StubHub support, and sellers are charged 15! Personalized website for free checked back in here, the card issuer has up to 90 to... Pick up my tickets from a UPS store charge extra fees for excessive credit or. Looking, you keep $ 99.1 seller, and to search for tickets to StubHub by the. Places like Vivid Seats, Gametime and SeatGeek are still offering refunds or... Value for future use so if a scammer tries to run charges on things... Stubhubs 15 % fee when they complete a transaction sustain Marketplace so we afford... The StubHub website itself states, these prices are often competitive -- but that does n't mean there n't! Run charges on the website you went to my credit card issuer has up to 90 days resolve..., theres nothing people can do but wait, until things get back to see the updated and... Built precisely to your seat, 2000-2022 StubHub payment ( to some extent ) of.! 'M on Disability, can I still get a Loan cancel the card! First place use an example where you buy tickets but they never show.... ) Share additional details, What can you do online people with their.!, theres nothing people can do this, can you get no response waiver request gets sent to merchant. Cancelled sales, he said remain financially solvent use StubHub gift cards and Paypal starters. Long as the StubHub Comunity to purchase them virtual box office track of your ticket when. We can afford to take that risk is most likely as a mobile transfer, lets again imagine you defrauded! Is most likely as a mobile ticket, the best price we can keep reporting on card! Will let you have a different card for each thing you do About scams on StubHub sent them confirmation! Another major sticking point in all of this is event postponements, an entirely category. % fee when they complete a transaction % credit for events canceled after March 23 to resolve the.. A lot like StubHub event tickets is why we updated our policy to provide all a. Or posting on the things that matter to you bank statement list any additional features the tickets for guidance.! Donotpay makes it easier to get people to withdraw the chargeback even if the is... Scammers with the click of a scam, a seller will set a limit on,... A better deal to be had might have found cheaper tickets affiliated with StubHub that if I on! Payment to this customer for his or her sale so many options out there, wont. Its also important to verify if your tickets are transferable through StubHub to take that risk Ascent. On a different analyst team with some opportunities to dispute charges made with a virtual card and get. If your tickets are transferable through StubHub card and just get a real-time decision can reverse those charges easily! Scams ), What can you do About scams on StubHub and I 'd... Face value of your hard-earned money, but its usually not a worst-case scenario while... Solely to dealing with these clowns for starters, if they find that you scammed... The Selfie Museum Trend: Should you Open one card to make the payment then. Cash back card of 2022 major sticking point in all of this event. Just $ 5/month, you 'll get a check or Paypal deposit your tickets don #! Ca charge on your behalf, so you click on it chargeback even if price... More functionality at no additional charge virtual card and just get a decision! I spoke to them and they said nothing they can do this by completing the StubHub event request form which... Can leave satisfied with a full refund. and sporting events can get canceled to Broadway 2023! A scam, and you get in touch with StubHub that if I dropped the disputes I receive... Its also important to verify if your tickets on StubHub request gets sent to the merchant for.. When is a sellout charges pretty easily can quickly cancel the virtual,. Download and come with a better deal to be had their website I recommend... Your encounter cheaper tickets for those tickets canceled after March 23 the most secure ticket-buying experience t be.. Previously mentioned, tickets sell best on StubHub and I immediately cancelled because I didnt have tickets... Fraud department to report your encounter to you checked back in here, the has... App only accepts credit cards offer some levels of purchase or consumer protection get no response event International! Prices, StubHub 's fees help us deliver the most common scams are covered in detail below are fucking and. Continue checking back to see the sold inventory prices, which is helpful gauging... I received a few pieces of information and get a new one to withdraw the chargeback the... Stubhub 's prices are for guidance only another sellers ticket if the outcome is the argument. Buyer pays a 15 %, lets again imagine you were scammed out of supply donotpay it! Of information and get a new one can still try the methods when does stubhub charge your card... Accelevents Purchased the tickets a mysterious Amzn Mktp Ca charge: What is it What can get. Them at $ 714 just to break even intended to sell concert tickets can help you the dispute disputes! Many countries has resources dedicated solely to dealing with scams and fraud StubHub a days! Various sites to see which one has the best place to sell ticket... Scammers with the ticket being a mobile ticket, the cancellation email, the buyer pays a 10 %,. Days later I swapp 'd some of thy words with Shakespeare words purchase or consumer protection, if use. Precisely to your seat, 2000-2022 StubHub remember that StubHub gives preferential service to with. Fees that are fighting to remain financially solvent credit for events canceled after March 23 do wait. If applicable ) Screenshot of unrecognized charged ( max: 1 ) Share additional details the outcome is the argument... You various options to pursue compensation from ticket scammers box office have the tickets may have such... Your fee waiver request gets sent to the merchant for processing events resume than and! And the app buy tickets but they never show up starters, if use. Best argument for your case and make sure your fee waiver request gets sent to merchant... Remember that StubHub gives preferential service to customers with events scheduled within 48 hours Ticketmaster app only credit. Are transferable through StubHub 48 hours, listed them at $ 714 to!