Super rude. I said, "Yeah, I'll be home around 1:30." It goes from one side of the wall to the other side, Promptly send someone to check out the system to figure out why the furnace is not putting out any warm air. Im sure this is not a one-off complaint. Research the different types of loans, pick the one that is right for you, and ensure Loan Depot does what you ask them to do. We told Mr. Gonzales that we live in an apartment and that are our lease is not up yet. I dealt with Rick and he lied. LGI Homes has special offers and events throughout the year that include covering closing costs. But it is May, 2022, and almost nothing has been done. I was told that the home feeds into this school. He wasn't like a salesman that was really pushy. As you can see by the attached photo, it is only 62 in the house. We met with him and went through the property and he made a checklist -- but never shared it with us. Our content is intended to be used for general information purposes only. The loan type was changed to conventional only after I reviewed the documents and demanded that it be changed. They know that I was putting 10% down, when we were close for closing, they told me I need 20%. LGI Homes Maryland, LLC. There were tiles missing in the bathroom. We are elated to hear about your homebuying experience with our team. Loan Depot will automatically steer you towards an FHA loan (if you are not going VA). Hi Josh, we are disappointed to hear your feedback. I never had any bad remark in my rental history. Using our warranty program is as simple as these 3 steps! Look very carefully. Thank you. Renderings, pictures, square footages, floor plans, features, and colors are approximate for illustration purposes only. The estimated closing date will probably change. I wanted it where if you turn from the main street, you got to do a couple of turns to get to the street. LGI Homes offers a 10-year structural warranty and a one-year warranty on most of the homes other features and amenities. LGI assured us that it was move-in ready but there was no internet connectivity set us as promised (and likely none for several weeks if not months, inexcusable in this day and age) -- their "hand-picked" internet provider (who routinely gets one-star reviews) won't provide any straight answers as to why there's such a long delay. I have a split in one of the bedrooms in the slab from one wall to the other side where the window is. She not only called them right in front of me, but she also sent them two emails before she left for Texas and copy me. They made promises that seemed to me, outlandish. Buying the house was a breeze, but the kitchen floor started falling apart less than a month in. At LGI Homes Active Adult, our warranty is our promise to deliver the quality and responsiveness you expect. Please go through. And he gave me a keychain and pen, and he left. We had to sit here over a weekend with no air conditioning so that they could come back out. Overall, we still like the home. And even on closing date, the representative did not come by, checked up. The septic system has sunk in the ground alot of paint work was left un finished, However, you must pay attention to every step of the process. They just would not budge after that. [protected]. It's my boys bedroom. Nothing on our website should be construed as legal, accounting or tax advice. I saw LGI Homes in one of the communities that was already built in Charlotte. In April, my client and I had an appointment, but before our appointed time, your salesperson called and said there weren't any appointments left for the certificate to be able to get $10k off. At LGI Homes, we have built our success by constructing quality homes at attainable, affordable prices. Eric, who is handling the maintenance in the house and everything, has been great as well. At LGI Homes, we have built our success by constructing quality homes at attainable, affordable prices. We are happy to hear that overall you had a good experience. They turned around and put the home immediately back in the market. We are happy to hear that you had a great overall experience with our team. It wasn't that great though seemed to know what they were talking about when I got an answer from them. The stucco is starting to crack. The community is great, great job with the sales person who help me Mike, but when now the person who is charge of the walk thru Eric at the time made he first contact I was advised to contact him later due to the holidays he stop answering the phone then at the sales office I was told to Contact Miguel Carrillo he even gave me a time an date that he could be here ask me to text him as well, he never show up never reply back to any of my texts messages. Was not thrilled with LGI, however Liz in the office in Linda ca was great! Prices, rates, terms, features, amenities, floor plans, elevations, designs, materials, square footages, fees and descriptions are subject to change at any time without notice. I'm happy that everybody moved fast. LGI Homes will insist that you use their preferred lender - Loan Depot. We take pride in our construction, which is why we offer an industry-leading warranty on our homes. He should not be in a position where he communicates with people at all because he's a liar and he's rude. So, I said that's not gonna work. LGI didn't let me down in either way. Small chunks of the outside wall above the first level roof area coming off. The rep kept me informed weekly, and I'm confident that the quality of the home build is up to par with industry standards. And the community is super quiet. Im sure this is not a one-off complaint. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. He drove fast through the neighborhood to show us houses. Check to see where the actual problem is and install the deflectors. 8770. We lived in Orange City at the time. You need to know the difference between an VA, FHA, and conventional loan BEFORE speaking with the loan officer. We wish you good luck in your ongoing home search, and we are hopeful we can serve you again in the future. Congratulations on your home and we hope you enjoy it for years to come! It was a major repair. And the representative was patient and he understood my skepticism. I was impressed with the stuff they put in the LGI house. Do not buy from LGI! I offered to increase my deposit, pay them a penalty etc etc but to no avail. I came over here and I liked the community. Now there is mold in that area. We apologize for any lack of communication from our team, as that is not the typical experience with LGI Homes. I bought my new build LGI home in November of 2019. If you would like any other items addressed within your home, please submit them to our warranty portal. I have talked with several neighbors and no one I talked with is having this problem. They gave us a packet of information and said if we decided to own a house, we could talk to somebody else if we had a plan that we were looking for in mind. I travel a lot for work and on those days my son needs to be able to use the school bus to go to school. I liked the way it was designed. Ready to move into your perfect new home? He told me that he had to go by what was in the contract. It was a great thing for us to wait as long as we did because of all of the things that we were able to get in line before we actually took over the payments. Builder (LGI Homes) will not refund $5000 security deposit, Pats of outside wall top area breaking off, false advertisement, lies, deceits, poor customer service, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. Hi Christine, we apologize for any miscommunication from our team about our homebuying process. We've had to move furniture and food racks and table and chairs into another room for storage. CAL DRE #02064225, LGI Realty - California, Inc. LGI Realty Minnesota, LLC. At least 24 houses built by LGI Homes had sliding and shingles ripped off by 51.4 miles per hour winds, despite being designed to withstand gusts of at least 150 miles per hour, according to an inspector hired by Casey Law. I am a licensed Realtor that registered a client to purchase a home from LGI Homes through Jeanette McClaskey, the Port St. Lucie LGI sales rep. A month later and multiple phones calls, emails, texts and my buyer contracting on one of their homes, I receive a phone call from some random LGI employee telling me they will not honor the registration I did for my client. Hi Raul, we appreciate your feedback and understand your frustration, as this is not the typical experience with LGI Homes. This is now affecting the exterior walls. She kept us focused and on track even after some hiccups in our loan process and my wife and I started to have our doubts. After we saw the property and signed a contract on the same day we sat down for the paperwork and nothing had been exaggerated. I have been in my home about 100 days and the lack of quality in this very expensive home shows more each day. However, then I heard from them again mid July and they set the closing to July 29th, the same exact date as my selling condo! LGI Homes builds high-quality, move-in ready homes at affordable prices across the United States. At the end of the day, only having to pay $1,000 of the closing cost was a pretty good deal, especially with the way the market is right now. I also liked her honesty, follow through, and communication. Fix my floor so it doesn't lift up or use a superior product that doesn't require glue to stay down. To submit warranty requests, please CLICK HERE. We appreciate your patience as our team works to fulfill your warranty requests. But the craftsmanship of the house is kind of poor. LGI Homes 287 ratings. There are so many things that I have to fix because LGI is not taking the time to do what they are doing. I told him I was frustrated and at that point, Rick started yelling at me. Homes pictured may not be available at the lowest advertised price and may display upgraded landscaping, decorative items, suspended lighting, furniture and enhanced interior paint which are not available for purchase even upon additional payment. Then he started saying that they never do that, even though OEC said that they do it all the time. Planks were broken because they were too long when installed. Thank LGI. Have filed complaint with BBB and will proceed further if we do not receive our funds asap.. RED FLAGS regarding LGI. The website is for general information only. I said, Hey, I only have two days. Hi Robert, we are sorry that to hear that you've been having an issue with your fencing and we understand how frustrating this must be. I breathed relief that we won't be cutting this too close. We offer a simplified buying process and are committed to providing exceptional customer service. This is frustrating. If you're ready to change your address, we are here to help you find the home for you. So that was a pain, because we had to reschedule our movers. Its all underground electrical is very pleasing to me aesthetically. If you have any items you'd like addressed by our team within your home, please submit them to the online warranty portal if you haven't already. How it Works In select communities, buyers have access to CompleteHome Plus packages. Continuing to provide exceptional customer service beyond closing day is just one of the ways we've helped more than 50,000+ families grow into their new homes since 2003. I bought my new build LGI home in November of 2019. And then the rep called back and double-checked with me that I got what I needed. Located near Callahan, this one-of-a-kind neighborhood allows you to indulge in an enriched lifestyle where natural beauty and exquisite design unite to create a truly unique lifestyle. That was another thing that Tommy did. That was nice. As stated in section 5 of the purchase agreement that you signed, your earnest money is refundable if you are unable to obtain financing for your home. Should I just back out? My friend said, Don't back out. Congratulations on your new home and thank you for choosing LGI Homes. And the first representative I spoke with on phone, Lawrence, was very friendly. But Luke was great. The front door doesn't close all the way, you can see that it's not hanging properly. It purchases, plans and develops land for its new communities and puts streamlined practices into place to cut costs and speed up the homebuying and building processes. Other fees such as taxes, insurance and HOA are not included and will increase the sample monthly payment amount. Phone: [protected] So, I gave my two months notice at the apartment. I had told him one day that I wanted to come into the house, and he met me here. We assure you that this is not the typical experience with LGI Homes. The homes are built with poor quality and they give you the cheapest materials. There over all friendly, experienced, knowledgeable, and polite service. They want to have a meeting with me & the wife to discuss it. BC721730. We were in the process of buying a house and we were looking. Same thing with Keith, the mortgage guy. They said, "It's a hard close date. I was told they would all be fixed the next week. Our quest for superior service, quality and value doesnt end with your home purchase; in some ways, your home purchase is just the beginning of a relationship between you and LGI Homes Active Adult that we hope will serve you well throughout your years of homeownership. Like any home there are some things we are addressing to get corrected - but overall are happy with the decision we made to go with LGI Home. We can't wait for you to move in and get settled in your community. I was told they would all be fixed the next week. I was satisfied with that. My rep was Brandon and he was awesome. So when I first looked at my current house, it was all frame. They gave me a little mason jar full of jelly beans and he said if I went home and starting to have second thoughts, I just take one of these pills and give them a call. Congratulations on your new home and thank you for choosing LGI Homes! 5K for the deposit they won't return, plus 28K of the appreciation that should be rightfully coming to me. It felt like maybe he didn't want me here because I'm not American. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. They came through, made sure those are just points during the home buying process, you get really stressed out about it. He's few houses down now. Thank you. Please note, loanDepot does not report that we were unable to offer you a loan to the credit reporting agencies, so it will have no impact on your credit score.Please visit our Secure Document Portal, which contains the notification of principal reasons why we are unable to move forward with your loan. It prides itself on expert craftsmanship and using high-quality materials to create a safe, comfortable and durable home that will last for the long term. Nothing on our website should be construed as legal, accounting or tax advice. Visit the Palm Coast website. On the back of the house, there are no rain Deflectors on the roof above the air conditioner or back door. Oh, and I bought this property through RWN (Real Wealth Network). CompleteHome is LGI Homes trademark home design. Thank you for choosing LGI Homes! Knowing that I work from home, I wouldn't be able to move right away because it was such a long lead time in a brand-new neighborhood. Thank you. If you're ready to change your address, we are here to help you find the home for you. Congratulations on your new home! Our team has reviewed your loan application and are unable to offer you funding at this time. I hit up Brandon and he got me in contact with the guy who did the walkthrough, Rich. lush front yard landscaping and a 10-year structural warranty. My advice is to be flexible and stay in touch with your sales representative as you approach the estimated closing date. I didn't have the cash to pay LGI Homes on July 29th, the day of closing. My info is: Donald McGarvey 2109 Scarlet Lane El Reno, OK 73036. 30674 Satinleaf Run Wont never recommend anybody to this company. As the process kept going on, like the construction, the communication went down a lot. We walked through the house and in that small walkthrough, I found many things that I didn't like. Hi Mildred, thank you for choosing LGI Homes for your first home purchase! We take pride in our construction, which is why we offer an industry-leading warranty. We have new construction homes in your area. That's fine. We are happy to hear you had a great experience with your New Home Consultant, Tommy. The neighborhood is very safe, quiet and clean. He was just very defensive and he was rude about it. We hope you continue to enjoy your home for years to come. And still a couple of drawers don't work. Can someone please contact me to speak about this? Inside one of the bedrooms they broke a piece of the wood door and glued the piece in. Tommy would send me pictures every time he would come out here and show me the next level like when the cabinets were put in and when the flooring was put in. Our homes come with a 10 year structural warranty, as well as a 12 month workmanship warranty, to provide peace of mind for any unexpected issues. I liked the house but it does not go the school district where my son goes to. Thank you, Desired outcome: I thought the cost was out of my range and he assured me that it wasn't. If you are buying in California, you get solar included! Yes, I got upset, and they set me up with any other sales agent. Desired outcome: My commute is a little longer but that's not a huge deal. Planks that have broken edges were used. I told them upfront so they wouldnt waste my time or theirs with me driving from afar. Four times LGI homes warranty service has come out to our home to fix our flooring that keeps lifting up. Still missing rear BR window screen, screen for sliding glass door and multiple areas of paint on siding right front, condensate line needs caulking around siding. The backyard was staked off and was nothing but dirt. The thermostat is set on "Heat" and "Auto Fan", there is a malfunction in the system somewhere that needs to be addressed ASAP. Hi Carlos, we appreciate your review and recommendation. When we moved in, the back yard was not graded at all! Because one of my claims was not taken care of, one of my garage doors closed on my tenant's car because the issue was not addressed. NV License No. Service will be completed, and you can return to loving life in your new home. I was looking up rentals online when I came across LGI Homes ad. The air filter wasn't changed and was blocking everything up. Thank you. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Please do not buy a home from LGI. We're different from other homebuilders, and that makes a difference for you. That was completely fine. They were very on top of things when there were issues. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. I have a circuit breaker that trips on almost a daily basis. Brooksville, FL 34602 WV Martha Rose, Broker. It was pretty annoying. Thank you, you have successfully subscribed to our newsletter! License No. I was happy that he explained that to me. We were told the yard should be flat. If under warranty please let me know. Other than that, we've not had too many issues. 2. Please call me, we need to get the media involved as well. Fix my floor so it doesn't lift up or use a superior product that doesn't require glue to stay down. Their advertisement which said I could have a house in 30 days and with no down payment in my VA loan appealed to me. As part of our BuildPro new home residential construction management software suite, Warranty Management offers viewing, tracking and scheduling all in one place. There were a lot of things that were not getting done, at least in a week, so I kept sending him messages. Again, congratulations and we hope you enjoy your new home for years to come. Our homes come with a 10 year structural warranty, as well as a 12 month workmanship warranty, to provide peace of mind for any unexpected issues. The homes are very well insulated and come with a great HVAC system as well. So their putting off the warranty work was done, in my opinion, to stall until the 1 year ended. "Analysis of the construction, performed by independent construction experts retained by various insurers, identify the cause of the siding damage is one or more of the LGI Defendants' failure to ensure the siding is firmly secured into underlying building studs in compliance with building codes and/or product installation requirements and/or the Download Google Chrome Here. Finally, we got to the point where we talked to a couple of people about building. Congratulations on homeownership and thank you for choosing LGI Homes. Click the button below to start your journey today! At LGI Homes Active Adult, our warranty is our promise to deliver the quality and responsiveness you expect. Warranty Service Completed Our team will respond to your request for warranty service within one business day to assess the request, and schedule the best time for the service to be completed. Now sometime in June, I heard from their agent that the SFR was nearing completion and they wanted to close end of July. We believe in providing you with superior customer service when you purchase a home, and our warranty is no exception. So, that was when my friend went into the office. I'm not looking for gutters, just the deflectors on the roof to match the neighboring houses. I might be looking at legal action because this is all under warranty and they don't seem to think they have to resolve the issue. I had a recent deployment and came back to my home after settling that i have a crack in my slab straight across the entire house. Other fees such as taxes, insurance and HOA are not included and will increase the sample monthly payment amount. The thermostat is and has been set on 90 for two days. Now I am out of 1k that they refuse to return when I was very clear that the school district is very important to us.----We appreciate your interest in a loan with loanDepot. LGI Homes has a reputation for building quality new construction homes. Discover Southern Pines, a northeast Florida oasis that captures the essence of southern charm by combining acreage homesites and beautifully constructed homes. However, Keith our loan advisor made up for it. So, the building manager was not aware of it. We regret buying this home. Crack started showing up around 2nd year in house and now it is visible throughout the exterior walls. Advertised sample monthly payments are based on principal and interest only. View community features, available floor plans, and builder information on Zillow.com. LGI told us that our home would be ready by Sept. originally December 4, 2022 my wife and I met with Sales Executive guy Mr. Steven Gonzales at his office 18721 Quiet Range Dr. Elgin, Tx 78621 about buying a new home from LGI Homes. We appreciate your patience as we work to solve the issue. (This was on Tuesday) I'm sorry, This is not acceptable. The whole process went smoothly and we were in our new home in less than thirty days! LGI Homes is the leader in community building and has extended its reach to create active adult communities all across the nation. Please submit any items you'd like addressed by our construction team to our online warranty portal at lgihomes.corrigo.com. So maybe he wants to sell it to some of his friends. And I had to pay extra to my apartment people. LGI Homes is a leader in the home construction industry. I kept asking when he said that if I used LGI's lender, my closing cost would be covered by LGI. We were told that there would be an 11 month walk through to go over warranty items that need fixing. If you are dissatisfied with any aspect of your home performance, we want to hear about it. Kevin Wilkins I went shopping for a used house but when you walk inside, everything needs to be upgraded or you could tell that they painted to make it look clean. I would appreciate a quick response. I went to open one of the mini blinds in one of the bedrooms and the little stick fell out. Ready to move into your perfect new home? The Investor Relations website contains information about LGI Homes, Inc.'s business for stockholders, potential investors, and financial analysts. I initially talked to one guy. It took a little over a month for the construction team to complete my work orders. Hi Tiffany, we are extremely disappointed to hear your feedback - we take pride in our exceptional customer service and assure you that your experience is not the typical one at LGI Homes. [protected] The home of your dreams may be closer than you ever thought. I did my walk through with Erik Rockwell, I pointed out the many things that needed fix, including the ungraded back yard that has pools of water/ puddles. FAQ. The construction managers werent the best- we had to tell them about multiple problems and some never got fixed. We moved in this week and so far so good. The website is for general information only. She came to fix it but couldn't do it. I had the house inspected and they couldn't check the air conditioning because of the temperature that day. They did everything in that one week. Our new home is simpler and it's our own space. I could not control the date of the sale of my condo as those terms were dictated by the buyer and their lender. And he said, Okay. We would recommend LGI to everyone. You'll have your finger on the pulse of your new homeowner . There were a few other things that were missing. I cannot in good conscience recommend LGI homes.

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